314 ticket(s)
| Ticket | Subject | Status | Type | Created | Requester | Agent |
|---|---|---|---|---|---|---|
| #45735 | Peach - Yardi Operations — Applicant | pending | Yardi | Aug 25, 2026 | Breanna Jones | Owen Bailey |
| #45734 | Promotions Incorrect - Unit 2208 | new | Yardi | Aug 25, 2026 | Legacy Estates at Frisco | |
| #45733 | Fw: Extending the months free | new | Helpdesk | Aug 25, 2026 | Alexa Bridges | |
| #45732 | Justin Hayman Employee Payment | new | Helpdesk | Aug 25, 2026 | Villa Rotonda | |
| #45727 | Payment applied to wrong ledger/charge | open | Yardi | Aug 25, 2026 | Megan Stewart | Ben Little |
| #45726 | Incorrect Move out date for Active Transfer - McCauly Crossing | open | Yardi | Aug 25, 2026 | Holly Vickroy | Collin McGraw |
| #45723 | Resident received an extra $175 negative charge - Austin Springs | open | Yardi | Aug 25, 2026 | Brooke Cunningham | Ben Little |
| #45722 | FW: New Employee Uniforms/Emails | new | Helpdesk | Aug 25, 2026 | Julia Brown | |
| #45717 | Fabric Usage Issues | new | Helpdesk | Aug 25, 2026 | Dennis Robertson | |
| #45716 | Leslie Finn | open | Yardi | Aug 25, 2026 | Katie Powell | Owen Bailey |
| #45714 | First Reminder: Invoice INV-2026-19029 is overdue | new | Helpdesk | Aug 25, 2026 | Mobility Help Desk | |
| #45711 | 0$ Proposed Rent issue | open | Yardi | Aug 25, 2026 | Hurstbourne Estates | Collin McGraw |
| #45704 | Employee Offboarding - Aaron Hess | new | Aug 25, 2026 | Microsoft Flow Admin | ||
| #45701 | Employee Offboarding - Garrett McMurtry | new | Aug 25, 2026 | Microsoft Flow Admin | ||
| #45692 | Key fobs | open | Helpdesk | Aug 25, 2026 | Bradford | Collin McGraw |
| #45683 | Employee Offboarding - Odalis Cruz-Trejo | new | Aug 25, 2026 | Microsoft Flow Admin | ||
| #45682 | Request for a Facecam for monitor - Mariah Bergjord Recruiting CSO | open | Helpdesk | Aug 25, 2026 | Mariah Bergjord | Collin McGraw |
| #45681 | New Hire Notice - Turn Tech - Jose Enamorado (2026-09-08) | new | Aug 25, 2026 | Microsoft Flow Admin | ||
| #45680 | Resident Apartment Entry Gate - Grand Riviera | open | Helpdesk | Aug 25, 2026 | Grand Riviera | Collin McGraw |
| #45672 | Employee Offboarding - Mandi Castagnola | new | Aug 25, 2026 | Microsoft Flow Admin | ||
| #45669 | Employee Offboarding - Mandi Castagnola | new | Aug 25, 2026 | Microsoft Flow Admin | ||
| #45666 | Employee Offboarding - Keven Narvaez | new | Aug 25, 2026 | Microsoft Flow Admin | ||
| #45660 | Flats - Missing Profile | open | Yardi | Aug 25, 2026 | Keith Dent | Owen Bailey |
| #45642 | Aston Camera install and Network Improvements | open | Helpdesk | Aug 24, 2026 | Bradley Dykes | Collin McGraw |
| #45640 | Employee Offboarding - Kari Day | new | Aug 24, 2026 | Microsoft Flow Admin | ||
| #45580 | Trinity Commons: Help with RentCafe | pending | Yardi | Aug 24, 2026 | Trinity Commons Sales | Owen Bailey |
| #45549 | Cannot access System Checks/Compliance on Stat Sheet | open | Helpdesk | Aug 24, 2026 | Katie Smith | Caleb Burke |
| #45542 | New Toner Request - Camille Breck CSO Communications | open | Helpdesk | Aug 24, 2026 | Camille Breck | Collin McGraw |
| #45528 | UTP FIX IN YARDI | open | Yardi | Aug 22, 2026 | The Reserve at Harper’s Point Sales | Ross Johnson |
| #45524 | re: Cash account issue | hold | Yardi | Aug 22, 2026 | Christie Miles | Ben Little |
| #45523 | ASTON: Stat sheet | open | Yardi | Aug 22, 2026 | Aston Scottsdale Sales | Hope Collins |
| #45513 | The Quinn at Plymouth - PtMP Install for CCTV System | open | Helpdesk | Aug 21, 2026 | Jnelson | Collin McGraw |
| #45495 | Previous Resident cannot pay dues - Arbors of Anderson | hold | Yardi | Aug 21, 2026 | Bayside Arbors Sales | Collin McGraw |
| #45487 | Resident Issue - RentCafe - 21002 - Bradford | open | Yardi | Aug 21, 2026 | Bradford Sales | Owen Bailey |
| #45483 | Stat Sheet Error - MEZZO | open | Yardi | Aug 21, 2026 | Mezzo of Tampa Palms Sales | Hope Collins |
| #45482 | 2 55" TVs to be delivered to Bradford | open | Helpdesk | Aug 21, 2026 | Bradford Cary | Collin McGraw |
| #45477 | Harp - RentCafe Logo Issue | open | Yardi | Aug 21, 2026 | Jacquelynn Riels | Owen Bailey |
| #45470 | Hamil - Monthly Rent | pending | Yardi | Aug 21, 2026 | Alex Richard | Owen Bailey |
| #45466 | Allura - Tablets | open | Helpdesk | Aug 21, 2026 | Daniel Johnson | Owen Bailey |
| #45455 | CSO - Training - Training Sharepoint | open | Helpdesk | Aug 21, 2026 | Ariana Bunch | Owen Bailey |
| #45447 | Yardi Operations — New Move In | open | Yardi | Aug 20, 2026 | Montel Morgan | Hope Collins |
| #45443 | ADP Samsung tablet no longer usable | open | Helpdesk | Aug 20, 2026 | Ann Walker | Owen Bailey |
| #45442 | Cypress - Key Trak- Licensing or Billing? | hold | Helpdesk | Aug 20, 2026 | Cypress at Stone Oak | Owen Bailey |
| #45418 | Boul - Text Message | pending | Yardi | Aug 20, 2026 | Kyra Flak | Owen Bailey |
| #45395 | Multiple Rows found Screening Error - Tessa Parden - Estates at New Albany | open | Yardi | Aug 19, 2026 | Tessa Parden | Hope Collins |
| #45393 | Mezzo of Tampa Palms - phones not ringing and headsets not working | open | Helpdesk | Aug 19, 2026 | Tatianna Brewer | Owen Bailey |
| #45360 | Yardi Operations — Other/General Question | open | Yardi | Aug 18, 2026 | Montel Morgan | Hope Collins |
| #45355 | Stat sheet for new techs - Paddock at Eastpoint | open | Yardi | Aug 18, 2026 | Paddock at Eastpoint | Collin McGraw |
| #45335 | Applicant to be made Primary - Peachtree | open | Yardi | Aug 18, 2026 | 1660 Peachtree | Collin McGraw |
| #45330 | SON: Renewal UI's Not Showing | open | Yardi | Aug 18, 2026 | Sonterra Blue Sales | Hope Collins |
| #45326 | New CSO Employee - Brian Ulliman [2026-09-08] | open | Helpdesk | Aug 18, 2026 | Svc-flow | Owen Bailey |
| #45306 | Promote roommate change- t0022801 | open | Yardi | Aug 17, 2026 | Debbie Harris | Hope Collins |
| #45292 | Bank Reconciliation Discrepancies | hold | Yardi | Aug 17, 2026 | Keyona Koebel | Ben Little |
| #45288 | WI - Rent Promo not Crediting | open | Yardi | Aug 17, 2026 | Windsong Estates at Prosper Sales | Collin McGraw |
| #45215 | GRAN: Property Gate Malfunction | open | Helpdesk | Aug 17, 2026 | Rigoberto Fernandez | Collin McGraw |
| #45205 | AppWork Unit Issue | open | Helpdesk | Aug 15, 2026 | Legacy Estates at Frisco | Collin McGraw |
| #45188 | Yardi Operations — Renewal/Transfer | open | Yardi | Aug 15, 2026 | Rigoberto Fernandez | Hope Collins |
| #45178 | Hunt - NSF Question | hold | Yardi | Aug 14, 2026 | Marie Ison | Ben Little |
| #45145 | Mezz - Music and printer | open | Helpdesk | Aug 14, 2026 | Debbie Harris | Owen Bailey |
| #45138 | Quinn Cameras | open | Helpdesk | Aug 14, 2026 | Quinn at Plymouth | Collin McGraw |
| #45103 | Duplicate person in Prospect Lifecycle - Edison | open | Yardi | Aug 13, 2026 | Edison Apartments | Hope Collins |
| #45097 | Yardi Text Messages Sending Twice | open | Helpdesk | Aug 13, 2026 | The Boulevard | Owen Bailey |
| #45093 | Sawy - How to Program Fobs | open | Helpdesk | Aug 13, 2026 | Rebekah Brooks | Owen Bailey |
| #45092 | Re: occupant pending files | open | Yardi | Aug 13, 2026 | Erin McGoldrick | Hope Collins |
| #45084 | RCP - Needs FOBs | hold | Helpdesk | Aug 13, 2026 | Marie Almberg | Collin McGraw |
| #45055 | Toner request for Dovetree | hold | Helpdesk | Aug 12, 2026 | Dovetree Apartments Sales | Collin McGraw |
| #45033 | Turns - July | open | Yardi | Aug 12, 2026 | Neon Burnsville | Hope Collins |
| #45028 | MEZZO - "New Lead" population | open | Yardi | Aug 12, 2026 | Mezzo of Tampa Palms Sales | Hope Collins |
| #45015 | STAT SHEET ERROR - Sylvia Higa | open | Yardi | Aug 12, 2026 | Edison Apartments Sales | Hope Collins |
| #45009 | Garages showing in Yardi | open | Yardi | Aug 12, 2026 | Hurstbourne Estates | Hope Collins |
| #45002 | Edis - Media iPad | open | Helpdesk | Aug 12, 2026 | Jolanta Wisniewski | Owen Bailey |
| #44994 | Printing Issues... Continued | open | Helpdesk | Aug 12, 2026 | Zach Rainwater | Owen Bailey |
| #44990 | Request for 100 Key Fobs for Estates | open | Helpdesk | Aug 11, 2026 | Collin McGraw | Collin McGraw |
| #44989 | Peachtree closes not reflecting correctly | open | Yardi | Aug 11, 2026 | 1660 Peachtree | Hope Collins |
| #44979 | Sonterra Main Gate not functioning - Butterfly MX | hold | Helpdesk | Aug 11, 2026 | Ty Thompson | Collin McGraw |
| #44970 | Industrial Speaker Audio issues at Edison | hold | Helpdesk | Aug 11, 2026 | Edison Apartments | Collin McGraw |
| #44895 | Angelique Atanacio D20 | open | Yardi | Aug 10, 2026 | Ashley Matos | Hope Collins |
| #44889 | Fw: Chaudhry Faisal | open | Yardi | Aug 10, 2026 | Somerset at Deerfield Sales | Hope Collins |
| #44884 | Fw: 82 North Uinta Way - Alas Over Lowry...Health Check Existing "Atlas - Access Control System" -> follow up to T&M service call - request for quote | open | Helpdesk | Aug 10, 2026 | Henry Bissell | Collin McGraw |
| #44875 | CSO - Recruiting - Office Printer | open | Helpdesk | Aug 10, 2026 | Aubrie Eckert | Owen Bailey |
| #44867 | Re: Outlook - Jane Doe - Lawsuit Filing Documents | open | Yardi | Aug 10, 2026 | Hope Collins | Hope Collins |
| #44842 | New Voice Message from ALEXA BRIDGES (314) 779-9886 on 08/08/2026 1:51 PM | open | Yardi | Aug 8, 2026 | RingCentral | Hope Collins |
| #44814 | Incorrect rent amount on Stat Sheet - Excelsior and Grand | open | Yardi | Aug 7, 2026 | Britni Parks | Hope Collins |
| #44808 | Stat Sheet Correction | open | Yardi | Aug 7, 2026 | The Boulevard | Hope Collins |
| #44804 | 911- 90-day renewal book correction | open | Yardi | Aug 7, 2026 | Mezzo of Tampa Palms Sales | Hope Collins |
| #44776 | Opt-In Messaging Issue – Unable to Reply | open | Helpdesk | Aug 6, 2026 | The Boulevard Sales | Collin McGraw |
| #44774 | Boul - Gates Swinging Wildly | open | Helpdesk | Aug 6, 2026 | Keven Narvaez | Owen Bailey |
| #44754 | Failed Text - Coil | open | Yardi | Aug 6, 2026 | The Coil | Collin McGraw |
| #44738 | Green - July Pending Approval Stat Sheet Error | open | Yardi | Aug 6, 2026 | Kelli Foniqi | Hope Collins |
| #44735 | Mezzo - Gates Open | open | Helpdesk | Aug 6, 2026 | Debbie Harris | Owen Bailey |
| #44725 | Re: Resident- Applicant | open | Yardi | Aug 5, 2026 | Bayside Arbors Sales | Hope Collins |
| #44724 | Re: Dylans call - Hurst - Calls Bypassing Browser going straight to desk | open | Yardi | Aug 5, 2026 | Landen Cook | Hope Collins |
| #44708 | Fw: Aug 2026 Entrata Invoice Number2860797853 for Villa Rotonda | open | Helpdesk | Aug 5, 2026 | Villa Rotonda | Hope Collins |
| #44694 | Bayside Arbors : Close in Yardi showing as a new close | open | Yardi | Aug 5, 2026 | Bayside Arbors | Hope Collins |
| #44643 | Stat Sheet Correction | open | Yardi | Aug 4, 2026 | Kyra Flak | Owen Bailey |
| #44627 | Mezzo App works duplicates | open | Yardi | Aug 4, 2026 | Debbie Harris | Hope Collins |
| #44612 | Message Failer | open | Yardi | Aug 3, 2026 | Bayside Arbors Sales | Collin McGraw |
| #44568 | Bayside Arbors: Pending Files showing incorrectly on the July stat sheet | open | Yardi | Aug 3, 2026 | Bayside Arbors | Hope Collins |
| #44566 | Fw: Lease Data Review — Action Required | open | Yardi | Aug 3, 2026 | Bayside Arbors | Hope Collins |
| #44535 | December 2026 Renewal Book | open | Yardi | Aug 1, 2026 | Legacy Estates at Frisco | Hope Collins |
| #44529 | extra 120 day resident | open | Yardi | Aug 1, 2026 | Wellington Place | Hope Collins |
| #44510 | garages | open | Yardi | Jul 31, 2026 | Paddock at Eastpoint | Collin McGraw |
| #44498 | open | Yardi | Jul 31, 2026 | Quinn at Plymouth | Hope Collins | |
| #44416 | Estates at New Albany: Internet Contracts and Management | open | Helpdesk | Jul 30, 2026 | Paige Dicus | Collin McGraw |
| #44397 | Grand - 7-102 Jose | open | Yardi | Jul 30, 2026 | Jenein Sous | Owen Bailey |
| #44338 | green - Units Not Available | open | Yardi | Jul 29, 2026 | Greenway at Mallard Creek Operations | Hope Collins |
| #44263 | Re: Brad - Desk Phones | open | Helpdesk | Jul 28, 2026 | Rebecca Pressburg | Owen Bailey |
| #44258 | Leasing document issues - Approach at Summit | hold | Yardi | Jul 28, 2026 | Approach at Summit Park | Collin McGraw |
| #44221 | Padd - Rentable Item | open | Yardi | Jul 27, 2026 | Caroline Powers | Owen Bailey |
| #44206 | Edison - Package concierge Shattered Screen | open | Helpdesk | Jul 27, 2026 | Edison Apartments | Owen Bailey |
| #44186 | Computer not printing to copier in Annex | open | Helpdesk | Jul 27, 2026 | Donna DeSena | Collin McGraw |
| #44090 | Not Unexpected outapt#1212 | open | Yardi | Jul 23, 2026 | Edison Apartments | Hope Collins |
| #44083 | RESCP - Duplicate Roommates | open | Yardi | Jul 23, 2026 | Shelby McAlister | Hope Collins |
| #44029 | Inbound call from Alcove at Birkdale Village | open | Helpdesk | Jul 23, 2026 | Alcove at Birkdale Village | Hope Collins |
| #44023 | Notification (1660 Peachtree Street, Atlanta) | open | Helpdesk | Jul 23, 2026 | Kings III Emergency Dispatch Center | Owen Bailey |
| #44014 | Outbound call to User+19373260864 | open | Helpdesk | Jul 22, 2026 | User+19373260864 | Hope Collins |
| #44013 | Outbound call to User+19373260864 | open | Helpdesk | Jul 22, 2026 | User+19373260864 | Hope Collins |
| #44012 | Inbound call from Greenway at Mallard Creek | open | Helpdesk | Jul 22, 2026 | Greenway at Mallard Creek | Hope Collins |
| #44009 | Outbound call to User+19373260864 | open | Helpdesk | Jul 22, 2026 | User+19373260864 | Hope Collins |
| #44008 | Outbound call to User+19373260864 | open | Helpdesk | Jul 22, 2026 | User+19373260864 | Hope Collins |
| #44005 | Outbound call to User+19373260864 | open | Helpdesk | Jul 22, 2026 | User+19373260864 | Hope Collins |
| #44001 | Outbound call to User+19373260864 | open | Helpdesk | Jul 22, 2026 | User+19373260864 | Hope Collins |
| #44000 | Outbound call to User+19373260864 | open | Helpdesk | Jul 22, 2026 | User+19373260864 | Hope Collins |
| #43996 | Distribution Lists - Melissa Marzano | open | Helpdesk | Jul 22, 2026 | Melissa Marzano | Collin McGraw |
| #43989 | Outbound call to User+19373260864 | open | Helpdesk | Jul 22, 2026 | User+19373260864 | Hope Collins |
| #43979 | Grand - Turns- Rashawn | open | Yardi | Jul 22, 2026 | Jenein Sous | Owen Bailey |
| #43969 | Outbound call to User+19373260864 | open | Helpdesk | Jul 22, 2026 | User+19373260864 | Hope Collins |
| #43967 | Inbound call from User+12083149068 | open | Helpdesk | Jul 22, 2026 | User+12083149068 | Hope Collins |
| #43961 | Outbound call to User+19373260864 | open | Helpdesk | Jul 22, 2026 | User+19373260864 | Hope Collins |
| #43959 | Outbound call to Sonterra Blue | open | Helpdesk | Jul 22, 2026 | Sonterra Blue | Hope Collins |
| #43958 | Outbound call to User+19373260864 | open | Helpdesk | Jul 22, 2026 | User+19373260864 | Hope Collins |
| #43956 | Outbound call to Sonterra Blue | open | Helpdesk | Jul 22, 2026 | Sonterra Blue | Hope Collins |
| #43955 | Inbound call from Sonterra Blue | open | Helpdesk | Jul 22, 2026 | Sonterra Blue | Hope Collins |
| #43844 | George Hungerford - Nick Clinton's Approved Rental | open | Yardi | Jul 21, 2026 | Legacy Estates at Frisco | Hope Collins |
| #43842 | Bradford | open | Yardi | Jul 21, 2026 | bmerritt | Hope Collins |
| #43806 | Request | open | Yardi | Jul 20, 2026 | The Domain at Bennett Farms Sales | Hope Collins |
| #43627 | Communications: AV Setup 9/3/2026 | open | Helpdesk | Jul 16, 2026 | Dakota Hoffman | Collin McGraw |
| #43545 | FW: Kastle Proposal for Additional Cameras | hold | Helpdesk | Jul 15, 2026 | Edison Apartments | Collin McGraw |
| #43500 | Somer - 8414-105 | open | Yardi | Jul 15, 2026 | Tiffany Montoya | Owen Bailey |
| #43098 | Rent Cafe - Payment Issue | open | Yardi | Jul 9, 2026 | Kari Day | Hope Collins |
| #43068 | Roton - Late Fees | open | Yardi | Jul 9, 2026 | Alexa Bridges | Hope Collins |
| #42963 | 6SD112 - autopayment | open | Yardi | Jul 8, 2026 | Sawyer East End | Hope Collins |
| #42869 | HARP: Cameras and Access Control | open | Helpdesk | Jul 7, 2026 | Dustin Tritle | Dustin Tritle |
| #42829 | Cypress - Escalate- gate and package concierge | hold | Helpdesk | Jul 7, 2026 | Krystal Ware | Collin McGraw |
| #42812 | Olive - Office wifi | open | Helpdesk | Jul 6, 2026 | Olivine | Owen Bailey |
| #42788 | Incorrect lease rent charges - Estates at New Albany | open | Helpdesk | Jul 6, 2026 | Estates at New Albany | Collin McGraw |
| #42744 | Agents not showing in Prospect Lifecycle - Dovetree Apartments - Julie Hollenshead | open | Helpdesk | Jul 6, 2026 | Dovetree Apartments | Collin McGraw |
| #42615 | McCaul - Accounts at McCauly where late fee was applied but rent was paid on time | open | Yardi | Jul 2, 2026 | Holly Vickroy | Hope Collins |
| #42579 | Renewal Issue at Hurstbourne -- | open | Yardi | Jul 2, 2026 | Hurstbourne Estates | Hope Collins |
| #42378 | Sawyer Applicant - 7sd209 | open | Yardi | Jul 1, 2026 | Erin McGoldrick | Hope Collins |
| #42236 | DQ at Hurstbourne -- | open | Yardi | Jun 29, 2026 | Chrissie Beard | Hope Collins |
| #42199 | HURST - Rent not populating for July | open | Yardi | Jun 29, 2026 | Landen Cook | Hope Collins |
| #42184 | Unit 27201 | open | Yardi | Jun 29, 2026 | Legacy Estates at Frisco | Hope Collins |
| #42085 | Darryl Davis Stat sheet | open | Yardi | Jun 27, 2026 | The Domain at Bennett Farms Sales | Ben Little |
| #41807 | RENWALS @ S2 | open | Yardi | Jun 24, 2026 | Somerset at Deerfield Sales | Hope Collins |
| #41710 | Incorrect Info on Stat Sheets | open | Yardi | Jun 23, 2026 | Legacy Estates at Frisco | Hope Collins |
| #41708 | 1800-210 Courtney Barrientos Evictions in Yardi -- | open | Yardi | Jun 23, 2026 | Chrissie Beard | Hope Collins |
| #41676 | CSO - Investor - Claude Plug-in | open | Helpdesk | Jun 23, 2026 | Donna DeSena | Owen Bailey |
| #41568 | Inbound call from User+18882429941 | open | Helpdesk | Jun 22, 2026 | User+18882429941 | Hope Collins |
| #41566 | Inbound call from User+18882429941 | open | Helpdesk | Jun 22, 2026 | User+18882429941 | Hope Collins |
| #41489 | CSO - Recruiting - Laptop Powering Off | open | Helpdesk | Jun 19, 2026 | Aubrie Eckert | Owen Bailey |
| #41435 | RBS fee correction - 1660 Peachtree - Christina Alindogan | open | Yardi | Jun 18, 2026 | Christina Alindogan | Collin McGraw |
| #41376 | Unit shows Vacant rented not ready - Caroline Powers - Paddock | open | Yardi | Jun 18, 2026 | Caroline Powers | Hope Collins |
| #41353 | Cannot Communicate with Resident - Edison | open | Helpdesk | Jun 17, 2026 | Edison Apartments | Collin McGraw |
| #41188 | Unit Availability and Pre-leased Units Hurstbourne -- | open | Yardi | Jun 16, 2026 | Chrissie Beard | Hope Collins |
| #41185 | Excelsior and Grand: Outdoor TV's | open | Helpdesk | Jun 16, 2026 | Kristin Finney | Owen Bailey |
| #41069 | Inbound call from Elizabeth Station | open | Helpdesk | Jun 15, 2026 | Elizabeth Station | Hope Collins |
| #41038 | Outbound call to User+19373260864 | open | Helpdesk | Jun 15, 2026 | User+19373260864 | Hope Collins |
| #41037 | Inbound call from Alas Over Lowry | open | Helpdesk | Jun 15, 2026 | Alas Over Lowry | Hope Collins |
| #41029 | Outbound call to User+19373260864 | open | Helpdesk | Jun 15, 2026 | User+19373260864 | Hope Collins |
| #41024 | Inbound call from Excelsior & Grand Sales | open | Helpdesk | Jun 15, 2026 | Excelsior & Grand Sales | Hope Collins |
| #40945 | veranda rentable items issue | open | Yardi | Jun 12, 2026 | Veranda at Norton Commons | Hope Collins |
| #40867 | Outbound call to User+19373260864 | open | Helpdesk | Jun 12, 2026 | User+19373260864 | Hope Collins |
| #40859 | Outbound call to User+19373260864 | open | Helpdesk | Jun 11, 2026 | User+19373260864 | Hope Collins |
| #40659 | Temp Housing | open | Yardi | Jun 9, 2026 | Sawyer East End | Hope Collins |
| #40363 | Missing Emergency Phones - Elevator Emergency Phones - Bradford Apartments | hold | Helpdesk | Jun 5, 2026 | Bradford | Owen Bailey |
| #40343 | May Stat Sheet Update | open | Yardi | Jun 4, 2026 | Carmel Center | Hope Collins |
| #40302 | Roton - Open Ticket Items | open | Yardi | Jun 4, 2026 | Alexa Bridges | Hope Collins |
| #40103 | Waitlist Option | open | Yardi | Jun 2, 2026 | Somerset at Deerfield Sales | Hope Collins |
| #40100 | Legacy Estates: Internet and ButterflyMX Expansion | open | Helpdesk | Jun 2, 2026 | Legacy Estates at Frisco | Owen Bailey |
| #39923 | DB: Turns on Stat | open | Yardi | Jun 1, 2026 | The Domain at Bennett Farms | Hope Collins |
| #39837 | Garage Availabilty Incorrect in Yardi - | open | Yardi | May 30, 2026 | Legacy Estates at Frisco | Hope Collins |
| #39826 | Pets not showing on lease 7104 | open | Yardi | May 30, 2026 | Legacy Estates at Frisco | Hope Collins |
| #39789 | Inbound call from User+17372721750 | open | Helpdesk | May 29, 2026 | User+17372721750 | Hope Collins |
| #39485 | Sont - Outbound Calls | open | Yardi | May 27, 2026 | Kalyn Drake | Ross Johnson |
| #39415 | Unit 4060 texting ability | open | Yardi | May 26, 2026 | Aston Scottsdale | Collin McGraw |
| #39219 | Inbound call from User+18008203676 | open | Helpdesk | May 22, 2026 | User+18008203676 | Hope Collins |
| #39102 | Pet Rent Keeps Getting Charged | open | Yardi | May 21, 2026 | Dennis Robertson | Hope Collins |
| #39073 | Deposit on #7 of application | open | Yardi | May 20, 2026 | Legacy Estates at Frisco | Hope Collins |
| #39062 | Inbound call from Yardi - Estates at New Albany | open | Helpdesk | May 20, 2026 | Estates at New Albany | Owen Bailey |
| #39052 | Inbound call from Help Desk - User+17076661355 | open | Helpdesk | May 20, 2026 | User+17076661355 | Owen Bailey |
| #39047 | Inbound call from Help Desk - User+15107597696 | open | Helpdesk | May 20, 2026 | User+15107597696 | Owen Bailey |
| #38917 | Inbound call from Yardi - Estates at New Albany | open | Helpdesk | May 19, 2026 | Estates at New Albany | Owen Bailey |
| #38907 | Inbound call from Help Desk - User+19185047912 | open | Helpdesk | May 19, 2026 | User+19185047912 | Owen Bailey |
| #38897 | Inbound call from Yardi - User+15107597696 | open | Helpdesk | May 19, 2026 | User+15107597696 | Owen Bailey |
| #38872 | Approach - Kristin Finney Transfer | hold | Yardi | May 19, 2026 | Sal Gracia | Hope Collins |
| #38850 | CL: Yardi Stat Changes | open | Yardi | May 18, 2026 | Mikayla Christiansen | Owen Bailey |
| #38840 | Carm - Outbound Calls | open | Yardi | May 18, 2026 | Michelle Thall | Ross Johnson |
| #38834 | Inbound call from Yardi - Dovetree Apartments | open | Helpdesk | May 18, 2026 | Dovetree Apartments | Owen Bailey |
| #38811 | Inbound call from Yardi - The Coil | open | Helpdesk | May 18, 2026 | The Coil | Owen Bailey |
| #38698 | Outbound call to User+19373260864 | open | Helpdesk | May 15, 2026 | User+19373260864 | Hope Collins |
| #38697 | Outbound call to User+19373260864 | open | Helpdesk | May 15, 2026 | User+19373260864 | Hope Collins |
| #38533 | Outbound call to User+19373260864 | open | Helpdesk | May 14, 2026 | User+19373260864 | Hope Collins |
| #38532 | Outbound call to User+19373260864 | open | Helpdesk | May 14, 2026 | User+19373260864 | Hope Collins |
| #38236 | Inbound call from Help Desk - User+15139996633 | open | Helpdesk | May 11, 2026 | User+15139996633 | Owen Bailey |
| #38233 | Inbound call from Yardi - Sawyer East End | open | Helpdesk | May 11, 2026 | Sawyer East End | Owen Bailey |
| #38223 | Inbound call from Help Desk - The Villas at Wyndham Lakes | open | Helpdesk | May 11, 2026 | The Villas at Wyndham Lakes | Owen Bailey |
| #38221 | Inbound call from Yardi - Dovetree Apartments | open | Helpdesk | May 11, 2026 | Dovetree Apartments | Owen Bailey |
| #38218 | Inbound call from Yardi - User+15135721133 | open | Helpdesk | May 11, 2026 | User+15135721133 | Owen Bailey |
| #38179 | Inbound call from Yardi - User+13176668831 | open | Helpdesk | May 11, 2026 | User+13176668831 | Owen Bailey |
| #38173 | Inbound call from Help Desk - The Boulevard | open | Helpdesk | May 11, 2026 | The Boulevard | Owen Bailey |
| #38171 | Inbound call from Yardi - Cross Creek at Murfreesboro | open | Helpdesk | May 11, 2026 | Cross Creek at Murfreesboro | Owen Bailey |
| #38056 | Inbound call from Yardi - User+16124712361 | open | Helpdesk | May 8, 2026 | User+16124712361 | Owen Bailey |
| #37836 | Inbound call from Yardi - Sonterra Blue | open | Helpdesk | May 6, 2026 | Sonterra Blue | Owen Bailey |
| #37831 | Inbound call from Yardi - User+13176668831 | open | Helpdesk | May 6, 2026 | User+13176668831 | Owen Bailey |
| #37828 | Inbound call from Yardi - Estates at New Albany | open | Helpdesk | May 6, 2026 | Estates at New Albany | Owen Bailey |
| #37824 | Inbound call from Yardi - User+16124712361 | open | Helpdesk | May 6, 2026 | User+16124712361 | Owen Bailey |
| #37684 | Inbound call from Yardi - User+13802011099 | open | Helpdesk | May 5, 2026 | User+13802011099 | Owen Bailey |
| #37659 | Inbound call from Help Desk - Cypress at Stone Oak | open | Helpdesk | May 5, 2026 | Cypress at Stone Oak | Owen Bailey |
| #37656 | Inbound call from Yardi - User+13176668831 | open | Helpdesk | May 5, 2026 | User+13176668831 | Owen Bailey |
| #37655 | Inbound call from Yardi - User+13147799886 | open | Helpdesk | May 5, 2026 | User+13147799886 | Owen Bailey |
| #37640 | Inbound call from Estates at New Albany | open | Helpdesk | May 5, 2026 | Estates at New Albany | Owen Bailey |
| #37573 | Inbound call from Yardi - User+15135721599 | open | Helpdesk | May 4, 2026 | User+15135721599 | Owen Bailey |
| #37501 | Aston - Unexpected Moveout | open | Yardi | May 4, 2026 | Jamie Figueroa | Hope Collins |
| #37326 | Sawyer - Pet Charges | open | Yardi | May 1, 2026 | Erin McGoldrick | Hope Collins |
| #37284 | Outbound call to User+19373260864 | open | Helpdesk | May 1, 2026 | User+19373260864 | Hope Collins |
| #37275 | Outbound call to User+19373260864 | open | Helpdesk | May 1, 2026 | User+19373260864 | Hope Collins |
| #37273 | Inbound call from User+15135721133 | open | Helpdesk | May 1, 2026 | User+15135721133 | Hope Collins |
| #37270 | Outbound call to User+19373260864 | open | Helpdesk | May 1, 2026 | User+19373260864 | Hope Collins |
| #37267 | Inbound call from Quinn at Plymouth | open | Helpdesk | May 1, 2026 | Quinn at Plymouth | Hope Collins |
| #37208 | Inbound call from Yardi - Elizabeth Station | open | Helpdesk | Apr 30, 2026 | Elizabeth Station | Owen Bailey |
| #37205 | Inbound call from Yardi - User+19724336303 | open | Helpdesk | Apr 30, 2026 | User+19724336303 | Owen Bailey |
| #37204 | Inbound call from Yardi - User+15137253730 | open | Helpdesk | Apr 30, 2026 | User+15137253730 | Owen Bailey |
| #37203 | Inbound call from Yardi - The Villas at Wyndham Lakes | open | Helpdesk | Apr 30, 2026 | The Villas at Wyndham Lakes | Owen Bailey |
| #37184 | Inbound call from Yardi - User+19843450020 | open | Helpdesk | Apr 30, 2026 | User+19843450020 | Owen Bailey |
| #37181 | Inbound call from Yardi - User+14632510148 | open | Helpdesk | Apr 30, 2026 | User+14632510148 | Owen Bailey |
| #37155 | Inbound call from Yardi - Elizabeth Station | open | Helpdesk | Apr 30, 2026 | Elizabeth Station | Owen Bailey |
| #37152 | Inbound call from Yardi - The Villas at Wyndham Lakes | open | Helpdesk | Apr 30, 2026 | The Villas at Wyndham Lakes | Owen Bailey |
| #37149 | Inbound call from Help Desk - User+19373503446 | open | Helpdesk | Apr 30, 2026 | User+19373503446 | Owen Bailey |
| #37133 | Sycamore Ridge - Tech Team April Turns | open | Yardi | Apr 30, 2026 | Kari Day | Owen Bailey |
| #37110 | Inbound call from Paddock at Eastpoint Sales | open | Helpdesk | Apr 29, 2026 | Paddock at Eastpoint Sales | Hope Collins |
| #37109 | Outbound call to User+19373260864 | open | Helpdesk | Apr 29, 2026 | User+19373260864 | Hope Collins |
| #37102 | Outbound call to User+19373260864 | open | Helpdesk | Apr 29, 2026 | User+19373260864 | Hope Collins |
| #37087 | Outbound call to User+19373260864 | open | Helpdesk | Apr 29, 2026 | User+19373260864 | Hope Collins |
| #37084 | Outbound call to User+19373260864 | open | Helpdesk | Apr 29, 2026 | User+19373260864 | Hope Collins |
| #37078 | Outbound call to User+19373260864 | open | Helpdesk | Apr 29, 2026 | User+19373260864 | Hope Collins |
| #37067 | Inbound call from Excelsior & Grand Sales | open | Helpdesk | Apr 29, 2026 | Excelsior & Grand Sales | Hope Collins |
| #37058 | Outbound call to User+19373260864 | open | Helpdesk | Apr 29, 2026 | User+19373260864 | Hope Collins |
| #36977 | Missing Rent Charges | open | Yardi | Apr 28, 2026 | Caleb Burke | Caleb Burke |
| #36922 | Lease Issue for Resident | open | Yardi | Apr 28, 2026 | Dennis Robertson | Hope Collins |
| #36733 | Inbound call from User+16124712361 | open | Helpdesk | Apr 24, 2026 | User+16124712361 | Hope Collins |
| #36730 | Outbound call to User+19373260864 | open | Helpdesk | Apr 24, 2026 | User+19373260864 | Hope Collins |
| #36729 | Outbound call to User+19373260864 | open | Helpdesk | Apr 24, 2026 | User+19373260864 | Hope Collins |
| #36725 | Outbound call to User+19373260864 | open | Helpdesk | Apr 24, 2026 | User+19373260864 | Hope Collins |
| #36672 | Jeff Cleary - Office Needs - Legacy Estates | open | Helpdesk | Apr 23, 2026 | Legacy Estates at Frisco | Owen Bailey |
| #36577 | Dove - Camera Addition | open | Helpdesk | Apr 22, 2026 | Julie Hollenshead | Owen Bailey |
| #36484 | Access to Yardi | open | Helpdesk | Apr 21, 2026 | Debbie Harris | Owen Bailey |
| #36278 | Outbound call to User+19373260864 | open | Helpdesk | Apr 18, 2026 | User+19373260864 | Hope Collins |
| #36277 | Outbound call to The Everly at Historic Franklin | open | Helpdesk | Apr 18, 2026 | The Everly at Historic Franklin | Hope Collins |
| #36239 | Mezzo - UDM Pro Max + 2 8TB HardDrives | open | Helpdesk | Apr 17, 2026 | Debbie Harris | Collin McGraw |
| #36236 | Boulevard - AV System Repair\Clean-up | open | Helpdesk | Apr 17, 2026 | Debbie Harris | Collin McGraw |
| #36066 | Neon - TVs | open | Helpdesk | Apr 15, 2026 | Neon Burnsville | Owen Bailey |
| #35995 | Bayside: Property Tech Issues (NVR, Guest WiFi, DoorKing) | hold | Helpdesk | Apr 15, 2026 | Debbie Harris | Collin McGraw |
| #35855 | Industrial Speaker issues at Sonterra Blue | hold | Helpdesk | Apr 13, 2026 | Jeff Cleary | Collin McGraw |
| #35800 | Excel - Check batch #2098 | open | Yardi | Apr 13, 2026 | Marie Almberg | Owen Bailey |
| #35609 | Inbound call from Yardi - Lofts at Lakeview | open | Yardi | Apr 8, 2026 | Kelsey Pearce | Owen Bailey |
| #35558 | Outbound call to User+19373260864 | open | Helpdesk | Apr 8, 2026 | User+19373260864 | Hope Collins |
| #35358 | Boul - Not a Unexpected move out | open | Yardi | Apr 6, 2026 | Debbie Harris | Hope Collins |
| #34902 | Inbound call from Yardi - Estates at New Albany | open | Helpdesk | Mar 31, 2026 | Estates at New Albany | Hope Collins |
| #34898 | Outbound call to User+19373260864 | open | Helpdesk | Mar 31, 2026 | User+19373260864 | Hope Collins |
| #34875 | Outbound call to User+12175773369 | open | Helpdesk | Mar 31, 2026 | User+12175773369 | Hope Collins |
| #34704 | Month To Month Leases - City Walk | open | Yardi | Mar 27, 2026 | City Walk at Woodbury | Hope Collins |
| #34682 | Appro - RentCafe Account | open | Yardi | Mar 27, 2026 | Nicholas Andersen | Hope Collins |
| #34391 | Coil - Communications Delay | open | Yardi | Mar 25, 2026 | Megan Stewart | Ross Johnson |
| #34271 | Assistance Needed: Reversing Lease Renewal After Term Start – CRM IQ/Voyager | open | Yardi | Mar 24, 2026 | Hope Collins | Hope Collins |
| #34254 | Brad - Butterfly Install | open | Helpdesk | Mar 24, 2026 | Michelle Murphy | Collin McGraw |
| #33683 | aston - unit transfer/leasing issues question - 1035 new move in lease | open | Yardi | Mar 16, 2026 | Jamie Figueroa | Hope Collins |
| #33442 | Appro - RentCafe Links | open | Yardi | Mar 13, 2026 | Nicholas Andersen | Hope Collins |
| #32994 | Re: Case # 17950015 (Connor Group - Service request not being sent by Yardi to AppWork in exports for 5 hours) | open | Yardi | Mar 9, 2026 | Astrasberg | Hope Collins |
| #32797 | Hamil - Dumpster Camera Request | open | Helpdesk | Mar 5, 2026 | Lindsay Watts | Collin McGraw |
| #32654 | Fw: Addison, your Quinn at Plymouth application is not complete | open | Yardi | Mar 4, 2026 | Amanda Barnes | Hope Collins |
| #32642 | Padd - Employee Housing - Matt Brewer | hold | Yardi | Mar 4, 2026 | Kim Whitesell | Hope Collins |
| #32518 | Investor Department: Zendesk and Juniper Square Integration | open | Helpdesk | Mar 3, 2026 | Donna DeSena | Dustin Tritle |
| #32034 | Re: Access Permission: 1660 Peachtree x Verizon | open | Helpdesk | Feb 25, 2026 | Eric Wright | Owen Bailey |
| #31607 | Short Term - Unit #22027 | hold | Yardi | Feb 20, 2026 | Bradford Sales | Hope Collins |
| #31598 | ESTAT - Applicant owing apartment community showing "Accepted" | open | Yardi | Feb 20, 2026 | Zachary Hershey | Hope Collins |
| #31368 | Edison - Cameras Quote | open | Helpdesk | Feb 18, 2026 | Shane Tomlin | Owen Bailey |
| #31324 | Arbor - AI Chat | open | Yardi | Feb 18, 2026 | Amy Hoffard | Hope Collins |
| #31284 | Aston - Appwork delay | hold | Yardi | Feb 18, 2026 | Jamie Figueroa | Owen Bailey |
| #31049 | Excel - Application Acknowledgement form - error | open | Yardi | Feb 15, 2026 | Marie Almberg | Hope Collins |
| #30886 | Doma: Duplicate | open | Yardi | Feb 12, 2026 | Alicia Peter | Hope Collins |
| #30810 | Carmel | "Move-in date not available" - Future Yardi Availability | open | Helpdesk | Feb 11, 2026 | Carmel Center | Hope Collins |
| #30675 | Roton - California laws- sending credit report and opting into rental reporting on credit | open | Yardi | Feb 10, 2026 | Alexa Bridges | Hope Collins |
| #30359 | Apartment 724 - Profancik/Marquez | open | Yardi | Feb 7, 2026 | Leo Murphy | Hope Collins |
| #30311 | SmartRent | open | Yardi | Feb 6, 2026 | Neon Burnsville | Hope Collins |
| #30117 | Bayside Arbors : 5-304 Charles Bowers Rent Not Posted | hold | Yardi | Feb 4, 2026 | Bayside Arbors | Hope Collins |
| #30056 | Somerset at Deerfield - Mukund Kansara | open | Yardi | Feb 4, 2026 | Somerset at Deerfield Sales | Hope Collins |
| #30020 | Brandon Sufronko 624 | hold | Yardi | Feb 4, 2026 | Arbors of Anderson | Hope Collins |
| #29976 | Resident Transfer - Cannot see previous unit to pay | open | Yardi | Feb 3, 2026 | Approach at Summit Park | Hope Collins |
| #29681 | CE - Resident Cannot Access RentCafe | hold | Yardi | Jan 31, 2026 | Carmel Center | Hope Collins |
| #29589 | BLVD non residents removed | open | Yardi | Jan 30, 2026 | Debbie Harris | Hope Collins |
| #28492 | 18 TVs | open | Helpdesk | Jan 17, 2026 | Legacy Estates at Frisco | Owen Bailey |
| #27138 | Ryan Guy is in the system for a year lease but is showing MTM on lease exp report | hold | Yardi | Jan 7, 2026 | Alcove at Birkdale Village | Hope Collins |
| #26021 | New Yardi Case for Review - ETL Import Issue with First Contact Date (Case #17635562) | hold | Yardi | Dec 27, 2025 | Hope Collins | Hope Collins |
| #24156 | Automated approval | open | Yardi | Dec 10, 2025 | Aston Scottsdale | Hope Collins |
| #23767 | Fwd: Payment applying to rent December not last months other income | hold | Helpdesk | Dec 6, 2025 | City Walk at Woodbury | Hope Collins |
| #23523 | Improvement: User notifications for Quarantined Messages | open | Helpdesk | Dec 4, 2025 | Alex Klein | Owen Bailey |
| #22244 | Lofts at Lakeview- Lease Updates | open | Yardi | Nov 25, 2025 | Lofts at Lakeview | Hope Collins |
| #21737 | Prelease deposit credits instead of charges for move in charges | hold | Yardi | Nov 21, 2025 | Alexa Bridges | Hope Collins |
| #21419 | CW - Applicant Status | open | Yardi | Nov 18, 2025 | Tanja Carter | Hope Collins |
| #21033 | CR - Gates | hold | Helpdesk | Nov 14, 2025 | Chrissie Beard | Owen Bailey |
| #18622 | Re: Stat sheet | hold | Yardi | Oct 25, 2025 | Dennis Robertson | Hope Collins |
| #17151 | Credit Underwriting | Ongoing Error Messages | hold | Yardi | Oct 10, 2025 | Hope Collins | Hope Collins |
| #12085 | AA - Spectrum wiring cleanup | open | Helpdesk | Sep 9, 2025 | Amy Hoffard | Owen Bailey |