The Connor Group · TechOps
Open at start of period
August 1, 2026 – August 31, 2026
497 ticket(s)
| Ticket | Subject | Status | Type | Created | Requester | Agent |
|---|---|---|---|---|---|---|
| #44519 | New Voice Message from ATLANTA GA (470) 552-0125 on 07/31/2026 7:28 PM | closed | Yardi | Jul 31, 2026 | RingCentral | Collin McGraw |
| #44517 | Renewal Stat Sheet Issue @ Somerset at Deerfield | closed | Yardi | Jul 31, 2026 | Somerset at Deerfield Sales | Collin McGraw |
| #44516 | Renewal Stat Sheet Issue @ Somerset at Deerfield | closed | Yardi | Jul 31, 2026 | Somerset at Deerfield Sales | Collin McGraw |
| #44510 | garages | open | Yardi | Jul 31, 2026 | Paddock at Eastpoint | Collin McGraw |
| #44502 | Toner In Aby's Office Printer | closed | Helpdesk | Jul 31, 2026 | Camille Breck | Collin McGraw |
| #44499 | CSO - Marketing - New Reputation Dashboard Link | closed | Helpdesk | Jul 31, 2026 | Ross Johnson | Owen Bailey |
| #44498 | open | Yardi | Jul 31, 2026 | Quinn at Plymouth | Hope Collins | |
| #44497 | CSO - Ops - Change of Name | closed | Helpdesk | Jul 31, 2026 | Aby Madrigal | Collin McGraw |
| #44491 | Transfer Renewal Stat Sheet agent assignment @ Sonterra Blue | closed | Yardi | Jul 31, 2026 | Sonterra Blue Sales | Collin McGraw |
| #44478 | ButtterflyMX - 2098 Seminole Boulevard | closed | Helpdesk | Jul 31, 2026 | Matthew Katon | Owen Bailey |
| #44473 | Offboarding Script Error - tsly@connorgroup.com | closed | Helpdesk | Jul 31, 2026 | Svc-flow | Collin McGraw |
| #44467 | Hurst - 1804-107 Media Package | closed | Yardi | Jul 31, 2026 | Landen Cook | Will Marlow |
| #44465 | Hurst - 1800-102 free media package for their lease term | closed | Yardi | Jul 31, 2026 | Landen Cook | Will Marlow |
| #44447 | LG - HELP ASAP - Unit 11202 | closed | Yardi | Jul 30, 2026 | Traci Tysdal | Owen Bailey |
| #44441 | Everly Key Fob issues - Resolved | closed | Helpdesk | Jul 30, 2026 | RingCentral | Collin McGraw |
| #44436 | Yardi Operations — Billing/Fee | closed | Yardi | Jul 30, 2026 | Austin Springs Sales | Will Marlow |
| #44435 | Tara Haffner Account Depositing | closed | Yardi | Jul 30, 2026 | Landen Cook | Ben Little |
| #44433 | Lisa tilley Unit 2-303 at the Approach at Summit Park | closed | Yardi | Jul 30, 2026 | Approach at Summit Park | Will Marlow |
| #44432 | Sycamore Ridge: Floor Plan Modifications | closed | Yardi | Jul 30, 2026 | Katie Smith | Ben Little |
| #44429 | Re: Paddock Stat Sheet | closed | Yardi | Jul 30, 2026 | Dennis Robertson | Dennis Robertson |
| #44426 | Boul - Stat Sheet Correction | closed | Yardi | Jul 30, 2026 | The Boulevard | Owen Bailey |
| #44416 | Estates at New Albany: Internet Contracts and Management | open | Helpdesk | Jul 30, 2026 | Paige Dicus | Collin McGraw |
| #44413 | hurst - Generating a quote - no property logo set in default | closed | Yardi | Jul 30, 2026 | Landen Cook | Hope Collins |
| #44411 | Austin - RentCafe Payment Method | closed | Yardi | Jul 30, 2026 | Brooke Cunningham | Owen Bailey |
| #44397 | Grand - 7-102 Jose | open | Yardi | Jul 30, 2026 | Jenein Sous | Owen Bailey |
| #44395 | CSO - Recruiting - Printer | closed | Helpdesk | Jul 30, 2026 | Gabrielle DelGhingaro | Owen Bailey |
| #44385 | Malone, Robert | closed | Yardi | Jul 29, 2026 | Grand Riviera | Owen Bailey |
| #44365 | Fw: The Reserve at Harper's Point - Murfreesboro, TN - 37921 | closed | Helpdesk | Jul 29, 2026 | Paige Dicus | Collin McGraw |
| #44359 | Toner Replacement for Zach Rainwater - CSO Investor | closed | Helpdesk | Jul 29, 2026 | Tcgscanner | Owen Bailey |
| #44348 | Re: Move Out Charges | closed | Yardi | Jul 29, 2026 | Legacy Estates at Frisco | Ben Little |
| #44344 | Shawn Brothers 21006 | closed | Yardi | Jul 29, 2026 | Bradford | Ben Little |
| #44340 | Townhome Resident Gate Entry - Grand Riviera | closed | Helpdesk | Jul 29, 2026 | Grand Riviera | Collin McGraw |
| #44338 | green - Units Not Available | open | Yardi | Jul 29, 2026 | Greenway at Mallard Creek Operations | Hope Collins |
| #44331 | CSO - Recruiting - Call Recording/Headset | closed | Helpdesk | Jul 29, 2026 | Mariah Bergjord | Owen Bailey |
| #44308 | Yardi Operations — Billing/Fee | solved | Yardi | Jul 28, 2026 | Windsong Estates at Prosper | Ben Little |
| #44298 | Hurstbourne Stat Sheet not reflecting correctly - Landon Cook | closed | Yardi | Jul 28, 2026 | Collin McGraw | Collin McGraw |
| #44291 | Boul - Unit Availability | closed | Yardi | Jul 28, 2026 | Keven Narvaez | Owen Bailey |
| #44290 | New Voice Message from Yardi - 16157163020 (615) 716-3020 on 07/28/2026 3:31 PM | closed | Yardi | Jul 28, 2026 | RingCentral | Collin McGraw |
| #44286 | Trinity Commons: Charge Error | closed | Yardi | Jul 28, 2026 | Trinity Commons Sales | Will Marlow |
| #44283 | HARP - Device Setup | closed | Helpdesk | Jul 28, 2026 | Owen Bailey | Owen Bailey |
| #44263 | Re: Brad - Desk Phones | open | Helpdesk | Jul 28, 2026 | Rebecca Pressburg | Owen Bailey |
| #44262 | Gabriela Jordan - B304 | closed | Yardi | Jul 28, 2026 | Gardens at Cherry Creek | Will Marlow |
| #44258 | Leasing document issues - Approach at Summit | hold | Yardi | Jul 28, 2026 | Approach at Summit Park | Collin McGraw |
| #44257 | Austin - Dekker | closed | Yardi | Jul 28, 2026 | Austin Springs | Ben Little |
| #44255 | Non existent Applicant holding Unit availability - Mezzo | closed | Yardi | Jul 28, 2026 | Mezzo of Tampa Palms | Collin McGraw |
| #44236 | Daphne 9-307 | closed | Yardi | Jul 27, 2026 | Grand Riviera | Will Marlow |
| #44235 | Trinity 7-203 | solved | Yardi | Jul 27, 2026 | Grand Riviera | Ben Little |
| #44221 | Padd - Rentable Item | open | Yardi | Jul 27, 2026 | Caroline Powers | Owen Bailey |
| #44211 | t0019891 - Mezzo | closed | Yardi | Jul 27, 2026 | Debbie Harris | Ben Little |
| #44206 | Edison - Package concierge Shattered Screen | open | Helpdesk | Jul 27, 2026 | Edison Apartments | Owen Bailey |
| #44201 | Edison app/admin waiver disappeared | closed | Yardi | Jul 27, 2026 | Edison Apartments Sales | Ben Little |
| #44200 | Bayside Arbors: Leasing Office Internet Invoices | closed | Helpdesk | Jul 27, 2026 | Debbie Harris | Collin McGraw |
| #44186 | Computer not printing to copier in Annex | open | Helpdesk | Jul 27, 2026 | Donna DeSena | Collin McGraw |
| #44181 | Carm - Lease Gaps | closed | Yardi | Jul 27, 2026 | Michelle Thall | Hope Collins |
| #44154 | New Voice Message from CARY NC (984) 345-0020 on 07/25/2026 3:46 PM | closed | Yardi | Jul 25, 2026 | RingCentral | Collin McGraw |
| #44140 | WI - Merge needed | closed | Yardi | Jul 24, 2026 | Jazmine Beninate | Owen Bailey |
| #44090 | Not Unexpected outapt#1212 | open | Yardi | Jul 23, 2026 | Edison Apartments | Hope Collins |
| #44083 | RESCP - Duplicate Roommates | open | Yardi | Jul 23, 2026 | Shelby McAlister | Hope Collins |
| #44081 | Cannot View Screening information - Villas at Wyndham | closed | Yardi | Jul 23, 2026 | The Villas at Wyndham Lakes | Collin McGraw |
| #44080 | Canceled applicant showing as close - Greenway - Karini Santana | closed | Yardi | Jul 23, 2026 | Karini Santana | Collin McGraw |
| #44029 | Inbound call from Alcove at Birkdale Village | open | Helpdesk | Jul 23, 2026 | Alcove at Birkdale Village | Hope Collins |
| #44023 | Notification (1660 Peachtree Street, Atlanta) | open | Helpdesk | Jul 23, 2026 | Kings III Emergency Dispatch Center | Owen Bailey |
| #44014 | Outbound call to User+19373260864 | open | Helpdesk | Jul 22, 2026 | User+19373260864 | Hope Collins |
| #44013 | Outbound call to User+19373260864 | open | Helpdesk | Jul 22, 2026 | User+19373260864 | Hope Collins |
| #44012 | Inbound call from Greenway at Mallard Creek | open | Helpdesk | Jul 22, 2026 | Greenway at Mallard Creek | Hope Collins |
| #44009 | Outbound call to User+19373260864 | open | Helpdesk | Jul 22, 2026 | User+19373260864 | Hope Collins |
| #44008 | Outbound call to User+19373260864 | open | Helpdesk | Jul 22, 2026 | User+19373260864 | Hope Collins |
| #44005 | Outbound call to User+19373260864 | open | Helpdesk | Jul 22, 2026 | User+19373260864 | Hope Collins |
| #44001 | Outbound call to User+19373260864 | open | Helpdesk | Jul 22, 2026 | User+19373260864 | Hope Collins |
| #44000 | Outbound call to User+19373260864 | open | Helpdesk | Jul 22, 2026 | User+19373260864 | Hope Collins |
| #43996 | Distribution Lists - Melissa Marzano | open | Helpdesk | Jul 22, 2026 | Melissa Marzano | Collin McGraw |
| #43989 | Outbound call to User+19373260864 | open | Helpdesk | Jul 22, 2026 | User+19373260864 | Hope Collins |
| #43969 | Outbound call to User+19373260864 | open | Helpdesk | Jul 22, 2026 | User+19373260864 | Hope Collins |
| #43967 | Inbound call from User+12083149068 | open | Helpdesk | Jul 22, 2026 | User+12083149068 | Hope Collins |
| #43961 | Outbound call to User+19373260864 | open | Helpdesk | Jul 22, 2026 | User+19373260864 | Hope Collins |
| #43959 | Outbound call to Sonterra Blue | open | Helpdesk | Jul 22, 2026 | Sonterra Blue | Hope Collins |
| #43958 | Outbound call to User+19373260864 | open | Helpdesk | Jul 22, 2026 | User+19373260864 | Hope Collins |
| #43956 | Outbound call to Sonterra Blue | open | Helpdesk | Jul 22, 2026 | Sonterra Blue | Hope Collins |
| #43955 | Inbound call from Sonterra Blue | open | Helpdesk | Jul 22, 2026 | Sonterra Blue | Hope Collins |
| #43908 | Renewal adjustment and Updates on open Tix - Domain at Bennett Farms | closed | Helpdesk | Jul 21, 2026 | Alicia Peter | Collin McGraw |
| #43901 | Olivine: ButterflyMX Outage | closed | Helpdesk | Jul 21, 2026 | Olivine | Collin McGraw |
| #43894 | Roommates applied to incorrect Unit - The Reserve at Cary Park | closed | Yardi | Jul 21, 2026 | The Reserve at Cary Park | Collin McGraw |
| #43862 | LG - Screening | closed | Yardi | Jul 21, 2026 | Traci Tysdal | Owen Bailey |
| #43844 | George Hungerford - Nick Clinton's Approved Rental | open | Yardi | Jul 21, 2026 | Legacy Estates at Frisco | Hope Collins |
| #43842 | Bradford | open | Yardi | Jul 21, 2026 | bmerritt | Hope Collins |
| #43806 | Request | open | Yardi | Jul 20, 2026 | The Domain at Bennett Farms Sales | Hope Collins |
| #43800 | Luke's new office requests - Donna Desena | closed | Helpdesk | Jul 20, 2026 | Donna DeSena | Collin McGraw |
| #43795 | Quinn - NSF Payment Question | closed | Yardi | Jul 20, 2026 | Amanda Barnes | Ben Little |
| #43780 | CSO - Investor - Printer Access | closed | Helpdesk | Jul 20, 2026 | Luke Worthington | Owen Bailey |
| #43751 | Blocked day 8/11/26 | closed | Yardi | Jul 20, 2026 | Bayside Arbors Sales | Ben Little |
| #43722 | Incorrect Rental Price - Yanli - Bradford | closed | Yardi | Jul 18, 2026 | Bradford Sales | Ben Little |
| #43649 | Hamilton Applicants needing $90 package | closed | Yardi | Jul 17, 2026 | Alex Richard | Collin McGraw |
| #43627 | Communications: AV Setup 9/3/2026 | open | Helpdesk | Jul 16, 2026 | Dakota Hoffman | Collin McGraw |
| #43613 | Estates - ID Verify | closed | Yardi | Jul 16, 2026 | Ama Akatobi | Owen Bailey |
| #43601 | Gard - RentCafe Password | closed | Yardi | Jul 16, 2026 | Abigail Escribano | Owen Bailey |
| #43594 | RESCP - App & Admin | closed | Yardi | Jul 16, 2026 | Shelby McAlister | Owen Bailey |
| #43593 | Edison#2234 | closed | Yardi | Jul 16, 2026 | Edison Apartments | Ben Little |
| #43586 | Applicants cannot add bank account - City Walk at Woodbury - Tanja Carter | closed | Yardi | Jul 16, 2026 | City Walk at Woodbury | Collin McGraw |
| #43545 | FW: Kastle Proposal for Additional Cameras | hold | Helpdesk | Jul 15, 2026 | Edison Apartments | Collin McGraw |
| #43530 | Fw: Internet Fax Job | closed | Yardi | Jul 15, 2026 | Hurstbourne Estates | Will Marlow |
| #43500 | Somer - 8414-105 | open | Yardi | Jul 15, 2026 | Tiffany Montoya | Owen Bailey |
| #43492 | Bradford Network Issues - Common Areas | closed | Helpdesk | Jul 15, 2026 | Rebecca Pressburg | Collin McGraw |
| #43460 | Krystal Rupert Computer issues - CSO Recruiting | closed | Helpdesk | Jul 15, 2026 | Angela Burns | Collin McGraw |
| #43446 | New CSO Employee - Mandi Castagnola [2026-08-03] | closed | Helpdesk | Jul 15, 2026 | Svc-flow | Collin McGraw |
| #43424 | Units not showing on availability - Wellignton | closed | Yardi | Jul 14, 2026 | Wellington Place | Collin McGraw |
| #43371 | Check Scanning issues - Bradford | closed | Yardi | Jul 14, 2026 | Bradford | Ben Little |
| #43325 | Cannot add roommate to unit - The Reserve at Cary Park | closed | Yardi | Jul 13, 2026 | The Reserve at Cary Park | Collin McGraw |
| #43315 | Lofts at Lakeview: Gate Issues | solved | Helpdesk | Jul 13, 2026 | Lofts at Lakeview | Collin McGraw |
| #43279 | Cityw - Printer | closed | Helpdesk | Jul 13, 2026 | Shaun Petrovich | Owen Bailey |
| #43208 | Ledger Issue | closed | Yardi | Jul 10, 2026 | Sonterra Blue | Hope Collins |
| #43188 | App and Admin Promo | closed | Yardi | Jul 10, 2026 | Sonterra Blue | Ben Little |
| #43109 | Fw: Flex payment Issue | closed | Yardi | Jul 9, 2026 | Landen Cook | Hope Collins |
| #43098 | Rent Cafe - Payment Issue | open | Yardi | Jul 9, 2026 | Kari Day | Hope Collins |
| #43086 | Elizabeth Station- Late Fees | closed | Yardi | Jul 9, 2026 | Elizabeth Station | Ben Little |
| #43068 | Roton - Late Fees | open | Yardi | Jul 9, 2026 | Alexa Bridges | Hope Collins |
| #43059 | Incorrect rent amount - Cross Creek at Murfreesboro - Jacquelynn Riels | closed | Yardi | Jul 9, 2026 | Cross Creek at Murfreesboro | Ben Little |
| #43020 | Alcove- Late Fees Applied in Error | closed | Yardi | Jul 8, 2026 | Alcove at Birkdale Village | Ben Little |
| #42995 | Late Fee Adjustment | closed | Yardi | Jul 8, 2026 | Aston Scottsdale | Ben Little |
| #42994 | New CSO Employee - Heather Hurley [2026-08-10] | closed | Helpdesk | Jul 8, 2026 | Eric Wright | Collin McGraw |
| #42980 | Resident showing in 90-Day needs to be in Current - Domain at Bennett Farms | closed | Helpdesk | Jul 8, 2026 | The Domain at Bennett Farms | Collin McGraw |
| #42963 | 6SD112 - autopayment | open | Yardi | Jul 8, 2026 | Sawyer East End | Hope Collins |
| #42937 | 8101 Amiah Darling | closed | Yardi | Jul 8, 2026 | Cypress at Stone Oak | Ben Little |
| #42869 | HARP: Cameras and Access Control | open | Helpdesk | Jul 7, 2026 | Dustin Tritle | Dustin Tritle |
| #42851 | Conversion on Stat Sheet | closed | Yardi | Jul 7, 2026 | Olivine Sales | Collin McGraw |
| #42829 | Cypress - Escalate- gate and package concierge | hold | Helpdesk | Jul 7, 2026 | Krystal Ware | Collin McGraw |
| #42812 | Olive - Office wifi | open | Helpdesk | Jul 6, 2026 | Olivine | Owen Bailey |
| #42788 | Incorrect lease rent charges - Estates at New Albany | open | Helpdesk | Jul 6, 2026 | Estates at New Albany | Collin McGraw |
| #42779 | Unit 14204 - Rent wrong | closed | Yardi | Jul 6, 2026 | Legacy Estates at Frisco | Hope Collins |
| #42778 | Unit 6204 | closed | Yardi | Jul 6, 2026 | Legacy Estates at Frisco | Hope Collins |
| #42756 | Check Batch Posted to incorrect Unit - Cross Creek at Murfreesboro - Jacquelynn Riels | closed | Yardi | Jul 6, 2026 | Cross Creek at Murfreesboro | Collin McGraw |
| #42744 | Agents not showing in Prospect Lifecycle - Dovetree Apartments - Julie Hollenshead | open | Helpdesk | Jul 6, 2026 | Dovetree Apartments | Collin McGraw |
| #42615 | McCaul - Accounts at McCauly where late fee was applied but rent was paid on time | open | Yardi | Jul 2, 2026 | Holly Vickroy | Hope Collins |
| #42579 | Renewal Issue at Hurstbourne -- | open | Yardi | Jul 2, 2026 | Hurstbourne Estates | Hope Collins |
| #42540 | Missing 90 day renewal on June stat | closed | Yardi | Jul 1, 2026 | Edison Apartments | Ben Little |
| #42453 | 6 week and 8 week concession needs added today please | closed | Yardi | Jul 1, 2026 | Legacy Estates at Frisco | Ben Little |
| #42444 | Alas - Stat Sheet | closed | Yardi | Jul 1, 2026 | Anna Moses | Owen Bailey |
| #42378 | Sawyer Applicant - 7sd209 | open | Yardi | Jul 1, 2026 | Erin McGoldrick | Hope Collins |
| #42297 | Unit 3105 | closed | Yardi | Jun 30, 2026 | Legacy Estates at Frisco | Ben Little |
| #42289 | Cannot pay app and admin - Hamilton - Lindsay Watts | closed | Yardi | Jun 30, 2026 | Lindsay Watts | Collin McGraw |
| #42236 | DQ at Hurstbourne -- | open | Yardi | Jun 29, 2026 | Chrissie Beard | Hope Collins |
| #42201 | Elizabeth Station- Move In's | closed | Yardi | Jun 29, 2026 | Roxanne Bilsky | Ben Little |
| #42184 | Unit 27201 | open | Yardi | Jun 29, 2026 | Legacy Estates at Frisco | Hope Collins |
| #42085 | Darryl Davis Stat sheet | open | Yardi | Jun 27, 2026 | The Domain at Bennett Farms Sales | Ben Little |
| #42080 | Robert Bellville 5460-6 | closed | Yardi | Jun 27, 2026 | Dovetree Apartments | Collin McGraw |
| #42041 | 21205 | closed | Yardi | Jun 26, 2026 | Collin McGraw | Collin McGraw |
| #41966 | Sophia and Tyler Access to Yardi | closed | Yardi | Jun 25, 2026 | Ben Little | Collin McGraw |
| #41921 | Re: Promo Code not working - Somerset at Deerfield - Tiffany Montoya | closed | Yardi | Jun 25, 2026 | Collin McGraw | Collin McGraw |
| #41918 | Unit 7104 - Garage 7G (Need TODAY Please) | closed | Yardi | Jun 25, 2026 | Legacy Estates at Frisco | Ben Little |
| #41872 | Unexpected out. | closed | Yardi | Jun 24, 2026 | Sonterra Blue | Ben Little |
| #41825 | CSO - Accounting - Adobe and TV please | closed | Helpdesk | Jun 24, 2026 | Erin Roth | Owen Bailey |
| #41813 | Carmel Center Apartments - Pending Deposit | closed | Yardi | Jun 24, 2026 | Carmel Center | Collin McGraw |
| #41807 | RENWALS @ S2 | open | Yardi | Jun 24, 2026 | Somerset at Deerfield Sales | Hope Collins |
| #41756 | Help | closed | Yardi | Jun 23, 2026 | Cypress at Stone Oak Sales | Ben Little |
| #41743 | Move Out Charges | closed | Yardi | Jun 23, 2026 | Legacy Estates at Frisco | Ben Little |
| #41710 | Incorrect Info on Stat Sheets | open | Yardi | Jun 23, 2026 | Legacy Estates at Frisco | Hope Collins |
| #41708 | 1800-210 Courtney Barrientos Evictions in Yardi -- | open | Yardi | Jun 23, 2026 | Chrissie Beard | Hope Collins |
| #41683 | Fw: Link Invalid ! Re: New Appointment - Today at 2PM | closed | Yardi | Jun 23, 2026 | Legacy Estates at Frisco | Ben Little |
| #41676 | CSO - Investor - Claude Plug-in | open | Helpdesk | Jun 23, 2026 | Donna DeSena | Owen Bailey |
| #41658 | Edison: Conversion Correction | closed | Yardi | Jun 22, 2026 | Edison Apartments | Collin McGraw |
| #41618 | Mary Thomas - Unit 25102 | closed | Yardi | Jun 22, 2026 | Legacy Estates at Frisco | Ben Little |
| #41601 | Roton - New Hire Set up | closed | Helpdesk | Jun 22, 2026 | Alexa Bridges | Owen Bailey |
| #41568 | Inbound call from User+18882429941 | open | Helpdesk | Jun 22, 2026 | User+18882429941 | Hope Collins |
| #41566 | Inbound call from User+18882429941 | open | Helpdesk | Jun 22, 2026 | User+18882429941 | Hope Collins |
| #41562 | Fw: Lease Data Review — Action Required | closed | Yardi | Jun 22, 2026 | Katie Powell | Hope Collins |
| #41514 | Alas - Pet Fees/Pet Deposit | closed | Yardi | Jun 19, 2026 | Molly Mayfield | Owen Bailey |
| #41508 | Brad - Proposed Rent | closed | Yardi | Jun 19, 2026 | Krista Shaw | Owen Bailey |
| #41489 | CSO - Recruiting - Laptop Powering Off | open | Helpdesk | Jun 19, 2026 | Aubrie Eckert | Owen Bailey |
| #41466 | Hunter's Chase: Merge 3 Residents | closed | Yardi | Jun 19, 2026 | Garrett Hart | Collin McGraw |
| #41435 | RBS fee correction - 1660 Peachtree - Christina Alindogan | open | Yardi | Jun 18, 2026 | Christina Alindogan | Collin McGraw |
| #41391 | Appointment CRM | closed | Yardi | Jun 18, 2026 | Debbie Harris | Ben Little |
| #41376 | Unit shows Vacant rented not ready - Caroline Powers - Paddock | open | Yardi | Jun 18, 2026 | Caroline Powers | Hope Collins |
| #41353 | Cannot Communicate with Resident - Edison | open | Helpdesk | Jun 17, 2026 | Edison Apartments | Collin McGraw |
| #41320 | WINDANCER: Phishing Emails | closed | Helpdesk | Jun 17, 2026 | Kyle Knezovich | Owen Bailey |
| #41305 | Renewal Transfer | closed | Yardi | Jun 17, 2026 | Somerset at Deerfield Sales | Collin McGraw |
| #41223 | Another Jan Rent on May 30th | closed | Yardi | Jun 16, 2026 | Cypress at Stone Oak Sales | Hope Collins |
| #41222 | Charging rent from Jan in May | closed | Yardi | Jun 16, 2026 | Cypress at Stone Oak Sales | Hope Collins |
| #41188 | Unit Availability and Pre-leased Units Hurstbourne -- | open | Yardi | Jun 16, 2026 | Chrissie Beard | Hope Collins |
| #41185 | Excelsior and Grand: Outdoor TV's | open | Helpdesk | Jun 16, 2026 | Kristin Finney | Owen Bailey |
| #41124 | Renewal Target Report Issue | closed | Yardi | Jun 15, 2026 | Sonterra Blue | Ben Little |
| #41069 | Inbound call from Elizabeth Station | open | Helpdesk | Jun 15, 2026 | Elizabeth Station | Hope Collins |
| #41059 | LG - Renewal | closed | Yardi | Jun 15, 2026 | Traci Tysdal | Hope Collins |
| #41038 | Outbound call to User+19373260864 | open | Helpdesk | Jun 15, 2026 | User+19373260864 | Hope Collins |
| #41037 | Inbound call from Alas Over Lowry | open | Helpdesk | Jun 15, 2026 | Alas Over Lowry | Hope Collins |
| #41029 | Outbound call to User+19373260864 | open | Helpdesk | Jun 15, 2026 | User+19373260864 | Hope Collins |
| #41024 | Inbound call from Excelsior & Grand Sales | open | Helpdesk | Jun 15, 2026 | Excelsior & Grand Sales | Hope Collins |
| #40958 | Lease Charges | closed | Yardi | Jun 13, 2026 | Sonterra Blue | Hope Collins |
| #40957 | Re: Lease Charges | closed | Yardi | Jun 13, 2026 | Jeff Cleary | Ben Little |
| #40945 | veranda rentable items issue | open | Yardi | Jun 12, 2026 | Veranda at Norton Commons | Hope Collins |
| #40867 | Outbound call to User+19373260864 | open | Helpdesk | Jun 12, 2026 | User+19373260864 | Hope Collins |
| #40859 | Outbound call to User+19373260864 | open | Helpdesk | Jun 11, 2026 | User+19373260864 | Hope Collins |
| #40806 | Alcove - Promo | closed | Yardi | Jun 11, 2026 | Graden Bailey | Owen Bailey |
| #40798 | Hunt - Missing Renewal | closed | Yardi | Jun 11, 2026 | Marie Ison | Owen Bailey |
| #40792 | LG - Property change | closed | Yardi | Jun 11, 2026 | Taylor Gonzalez | Owen Bailey |
| #40750 | Somer - Headset | closed | Helpdesk | Jun 10, 2026 | Tiffany Montoya | Owen Bailey |
| #40737 | Sont - Move-in Error | closed | Yardi | Jun 10, 2026 | Oreoluwa Adamson | Owen Bailey |
| #40685 | Re: Stat Sheet issue for 60 Day Book | closed | Yardi | Jun 10, 2026 | Legacy Estates at Frisco | Ben Little |
| #40659 | Temp Housing | open | Yardi | Jun 9, 2026 | Sawyer East End | Hope Collins |
| #40657 | Stat sheet error Conversions not reflecting correctly - Sonterra Blue - Kayln Drake | closed | Yardi | Jun 9, 2026 | ccoffey | Collin McGraw |
| #40646 | Cypress - Follow-up | closed | Helpdesk | Jun 9, 2026 | Jeff Cleary | Owen Bailey |
| #40638 | Cityw - Duplicate Profiles | closed | Yardi | Jun 9, 2026 | Tanja Carter | Owen Bailey |
| #40579 | Wind - Paracel Pending | closed | Helpdesk | Jun 8, 2026 | Jazmine Beninate | Owen Bailey |
| #40572 | Ledger gone | closed | Yardi | Jun 8, 2026 | Legacy Estates at Frisco | Owen Bailey |
| #40563 | Drex - PC Storage | closed | Helpdesk | Jun 8, 2026 | Alexandra Millard | Owen Bailey |
| #40551 | Hamil - Applicant Waitlist | closed | Yardi | Jun 8, 2026 | Alex Richard | Owen Bailey |
| #40529 | Traffic - Week 1 - CL | closed | Yardi | Jun 8, 2026 | Jocelyn Blue | Collin McGraw |
| #40453 | Dove - Close Missing | closed | Yardi | Jun 5, 2026 | Lily Shepherd | Owen Bailey |
| #40343 | May Stat Sheet Update | open | Yardi | Jun 4, 2026 | Carmel Center | Hope Collins |
| #40302 | Roton - Open Ticket Items | open | Yardi | Jun 4, 2026 | Alexa Bridges | Hope Collins |
| #40245 | Elizabeth Station Access Control | closed | Helpdesk | Jun 3, 2026 | Shane Tomlin | Owen Bailey |
| #40103 | Waitlist Option | open | Yardi | Jun 2, 2026 | Somerset at Deerfield Sales | Hope Collins |
| #40100 | Legacy Estates: Internet and ButterflyMX Expansion | open | Helpdesk | Jun 2, 2026 | Legacy Estates at Frisco | Owen Bailey |
| #40080 | Alas - Rent not posted for June | closed | Yardi | Jun 2, 2026 | Anna Moses | Hope Collins |
| #40071 | WI- Stat Sheet Issues | closed | Yardi | Jun 2, 2026 | Windsong Estates at Prosper | Ben Little |
| #40067 | Elizabeth Station- Grace Dartnell | closed | Yardi | Jun 2, 2026 | Elizabeth Station | Ben Little |
| #40015 | Rashawn Logan Turns | closed | Yardi | Jun 1, 2026 | Grand Riviera | Ben Little |
| #39997 | Fw: Lease Renewal Agreement Countersigned | closed | Yardi | Jun 1, 2026 | Legacy Estates at Frisco | Hope Collins |
| #39968 | Lease rate and dates incorrect | closed | Yardi | Jun 1, 2026 | Debbie Harris | Ben Little |
| #39945 | HELP ON SCREENINGS | closed | Yardi | Jun 1, 2026 | Debbie Harris | Ben Little |
| #39923 | DB: Turns on Stat | open | Yardi | Jun 1, 2026 | The Domain at Bennett Farms | Hope Collins |
| #39880 | Assistance with GAP days and lease date adjustments - MEZZO | closed | Yardi | Jun 1, 2026 | Mezzo of Tampa Palms Sales | Ben Little |
| #39843 | Yardi Corrections to Stats | closed | Yardi | May 30, 2026 | The Boulevard Sales | Ben Little |
| #39837 | Garage Availabilty Incorrect in Yardi - | open | Yardi | May 30, 2026 | Legacy Estates at Frisco | Hope Collins |
| #39826 | Pets not showing on lease 7104 | open | Yardi | May 30, 2026 | Legacy Estates at Frisco | Hope Collins |
| #39815 | GARAGE VACANCY | closed | Yardi | May 30, 2026 | Mezzo of Tampa Palms Sales | Ben Little |
| #39797 | Apt 1116 | closed | Yardi | May 29, 2026 | Mezzo of Tampa Palms | Ben Little |
| #39789 | Inbound call from User+17372721750 | open | Helpdesk | May 29, 2026 | User+17372721750 | Hope Collins |
| #39645 | Price override. | closed | Yardi | May 28, 2026 | Sonterra Blue | Hope Collins |
| #39564 | Lofts Stat Sheet | closed | Yardi | May 28, 2026 | bmerritt | Ben Little |
| #39508 | Doma - Outbound Calls | closed | Yardi | May 27, 2026 | Alicia Peter | Owen Bailey |
| #39485 | Sont - Outbound Calls | open | Yardi | May 27, 2026 | Kalyn Drake | Ross Johnson |
| #39415 | Unit 4060 texting ability | open | Yardi | May 26, 2026 | Aston Scottsdale | Collin McGraw |
| #39378 | Fw: Bayside Arbors : May Move ins that need promo 4210 Bianca Alicea Nunez | closed | Yardi | May 26, 2026 | Bayside Arbors | Ben Little |
| #39370 | Bayside Arbors: Transfers showing as Unexpected Move outs | closed | Yardi | May 26, 2026 | Bayside Arbors | Ben Little |
| #39348 | Green - Stat Sheet | closed | Yardi | May 26, 2026 | Karini Santana | Owen Bailey |
| #39335 | Landline Issues - Sawyer East End | closed | Helpdesk | May 26, 2026 | Sawyer East End | Owen Bailey |
| #39240 | Sycam - UTP Pricing | closed | Yardi | May 22, 2026 | Katie Smith | Owen Bailey |
| #39238 | Alas - Security Cameras | closed | Helpdesk | May 22, 2026 | Anna Moses | Owen Bailey |
| #39228 | CSO - Legal - Adobe Access | closed | Helpdesk | May 22, 2026 | Lindsey Ezerski | Owen Bailey |
| #39227 | Doma - Quoted Price | closed | Yardi | May 22, 2026 | Alicia Peter | Owen Bailey |
| #39224 | Brad - Move-out Question | closed | Yardi | May 22, 2026 | Krista Shaw | Owen Bailey |
| #39221 | Coil - Screening | closed | Yardi | May 22, 2026 | Megan Stewart | Owen Bailey |
| #39219 | Inbound call from User+18008203676 | open | Helpdesk | May 22, 2026 | User+18008203676 | Hope Collins |
| #39203 | Brad - MFA | closed | Helpdesk | May 22, 2026 | Krista Shaw | Owen Bailey |
| #39201 | Inbound call from Help Desk - User+19373613235 | closed | Helpdesk | May 22, 2026 | User+19373613235 | Owen Bailey |
| #39195 | Eliza - How to do a Transfer | closed | Yardi | May 22, 2026 | Kayla Williams | Owen Bailey |
| #39193 | Sycam - Screening Error | closed | Yardi | May 22, 2026 | Joseph Bangert | Owen Bailey |
| #39158 | LG - Pricing Online Incorrect | closed | Yardi | May 21, 2026 | Traci Tysdal | Ross Johnson |
| #39124 | Allur - New Associate Laptop | closed | Helpdesk | May 21, 2026 | Keven Johnson | Owen Bailey |
| #39113 | Brad - Fw: Lease signing - update of name - move in for today 05/21 | closed | Yardi | May 21, 2026 | Bradford Sales | Owen Bailey |
| #39102 | Pet Rent Keeps Getting Charged | open | Yardi | May 21, 2026 | Dennis Robertson | Hope Collins |
| #39090 | CSO - Ops - Laptop | closed | Helpdesk | May 21, 2026 | Kara Hake | Owen Bailey |
| #39076 | Inbound call from Help Desk - Carmel Center | closed | Helpdesk | May 20, 2026 | Carmel Center | Owen Bailey |
| #39073 | Deposit on #7 of application | open | Yardi | May 20, 2026 | Legacy Estates at Frisco | Hope Collins |
| #39062 | Inbound call from Yardi - Estates at New Albany | open | Helpdesk | May 20, 2026 | Estates at New Albany | Owen Bailey |
| #39052 | Inbound call from Help Desk - User+17076661355 | open | Helpdesk | May 20, 2026 | User+17076661355 | Owen Bailey |
| #39047 | Inbound call from Help Desk - User+15107597696 | open | Helpdesk | May 20, 2026 | User+15107597696 | Owen Bailey |
| #38917 | Inbound call from Yardi - Estates at New Albany | open | Helpdesk | May 19, 2026 | Estates at New Albany | Owen Bailey |
| #38907 | Inbound call from Help Desk - User+19185047912 | open | Helpdesk | May 19, 2026 | User+19185047912 | Owen Bailey |
| #38897 | Inbound call from Yardi - User+15107597696 | open | Helpdesk | May 19, 2026 | User+15107597696 | Owen Bailey |
| #38872 | Approach - Kristin Finney Transfer | hold | Yardi | May 19, 2026 | Sal Gracia | Hope Collins |
| #38840 | Carm - Outbound Calls | open | Yardi | May 18, 2026 | Michelle Thall | Ross Johnson |
| #38834 | Inbound call from Yardi - Dovetree Apartments | open | Helpdesk | May 18, 2026 | Dovetree Apartments | Owen Bailey |
| #38811 | Inbound call from Yardi - The Coil | open | Helpdesk | May 18, 2026 | The Coil | Owen Bailey |
| #38715 | Aston- Butterfly Call Box | solved | Helpdesk | May 15, 2026 | Ty Thompson | Owen Bailey |
| #38698 | Outbound call to User+19373260864 | open | Helpdesk | May 15, 2026 | User+19373260864 | Hope Collins |
| #38697 | Outbound call to User+19373260864 | open | Helpdesk | May 15, 2026 | User+19373260864 | Hope Collins |
| #38533 | Outbound call to User+19373260864 | open | Helpdesk | May 14, 2026 | User+19373260864 | Hope Collins |
| #38532 | Outbound call to User+19373260864 | open | Helpdesk | May 14, 2026 | User+19373260864 | Hope Collins |
| #38465 | Lofts at Lakeview: Cameras | closed | Helpdesk | May 13, 2026 | Kelsey Pearce | Collin McGraw |
| #38392 | Unit 16104 Garage 16G | closed | Yardi | May 13, 2026 | Legacy Estates at Frisco | Hope Collins |
| #38236 | Inbound call from Help Desk - User+15139996633 | open | Helpdesk | May 11, 2026 | User+15139996633 | Owen Bailey |
| #38233 | Inbound call from Yardi - Sawyer East End | open | Helpdesk | May 11, 2026 | Sawyer East End | Owen Bailey |
| #38223 | Inbound call from Help Desk - The Villas at Wyndham Lakes | open | Helpdesk | May 11, 2026 | The Villas at Wyndham Lakes | Owen Bailey |
| #38221 | Inbound call from Yardi - Dovetree Apartments | open | Helpdesk | May 11, 2026 | Dovetree Apartments | Owen Bailey |
| #38218 | Inbound call from Yardi - User+15135721133 | open | Helpdesk | May 11, 2026 | User+15135721133 | Owen Bailey |
| #38211 | Inbound call from Yardi - Legacy Estates at Frisco | closed | Yardi | May 11, 2026 | Legacy Estates at Frisco | Owen Bailey |
| #38179 | Inbound call from Yardi - User+13176668831 | open | Helpdesk | May 11, 2026 | User+13176668831 | Owen Bailey |
| #38173 | Inbound call from Help Desk - The Boulevard | open | Helpdesk | May 11, 2026 | The Boulevard | Owen Bailey |
| #38171 | Inbound call from Yardi - Cross Creek at Murfreesboro | open | Helpdesk | May 11, 2026 | Cross Creek at Murfreesboro | Owen Bailey |
| #38126 | Sawyer: Cameras for Entrance/Exit | closed | Helpdesk | May 11, 2026 | Erin McGoldrick | Collin McGraw |
| #38060 | Marking Units as "Down" | closed | Yardi | May 8, 2026 | Ben Little | Ben Little |
| #38056 | Inbound call from Yardi - User+16124712361 | open | Helpdesk | May 8, 2026 | User+16124712361 | Owen Bailey |
| #38044 | Syca - Missing Application | closed | Yardi | May 8, 2026 | Kari Day | Owen Bailey |
| #37942 | Austin Hitchcock | closed | Yardi | May 7, 2026 | Legacy Estates at Frisco | Hope Collins |
| #37924 | Unit 27208 | solved | Yardi | May 7, 2026 | Legacy Estates at Frisco | Hope Collins |
| #37893 | Unit 15206 Garage Switch | closed | Yardi | May 7, 2026 | Legacy Estates at Frisco | Hope Collins |
| #37857 | Greenway- Stats Sheet Closes | closed | Yardi | May 7, 2026 | Greenway at Mallard Creek | Ben Little |
| #37851 | Trinity Google Number issues - Lofts at Lakeview - Kelsey Pearce | closed | Yardi | May 7, 2026 | Kelsey Pearce | Ross Johnson |
| #37836 | Inbound call from Yardi - Sonterra Blue | open | Helpdesk | May 6, 2026 | Sonterra Blue | Owen Bailey |
| #37833 | Somerset at Deerfield: New Waitlist Spots | closed | Yardi | May 6, 2026 | Somerset at Deerfield Sales | Hope Collins |
| #37831 | Inbound call from Yardi - User+13176668831 | open | Helpdesk | May 6, 2026 | User+13176668831 | Owen Bailey |
| #37828 | Inbound call from Yardi - Estates at New Albany | open | Helpdesk | May 6, 2026 | Estates at New Albany | Owen Bailey |
| #37827 | Inbound call from Help Desk - Alas Over Lowry | closed | Helpdesk | May 6, 2026 | Alas Over Lowry | Owen Bailey |
| #37824 | Inbound call from Yardi - User+16124712361 | open | Helpdesk | May 6, 2026 | User+16124712361 | Owen Bailey |
| #37684 | Inbound call from Yardi - User+13802011099 | open | Helpdesk | May 5, 2026 | User+13802011099 | Owen Bailey |
| #37659 | Inbound call from Help Desk - Cypress at Stone Oak | open | Helpdesk | May 5, 2026 | Cypress at Stone Oak | Owen Bailey |
| #37657 | Alas - Email Failing to Send | closed | Yardi | May 5, 2026 | Abigail Escribano | Owen Bailey |
| #37656 | Inbound call from Yardi - User+13176668831 | open | Helpdesk | May 5, 2026 | User+13176668831 | Owen Bailey |
| #37655 | Inbound call from Yardi - User+13147799886 | open | Helpdesk | May 5, 2026 | User+13147799886 | Owen Bailey |
| #37640 | Inbound call from Estates at New Albany | open | Helpdesk | May 5, 2026 | Estates at New Albany | Owen Bailey |
| #37573 | Inbound call from Yardi - User+15135721599 | open | Helpdesk | May 4, 2026 | User+15135721599 | Owen Bailey |
| #37501 | Aston - Unexpected Moveout | open | Yardi | May 4, 2026 | Jamie Figueroa | Hope Collins |
| #37430 | Grand - New Resident Referral | closed | Yardi | May 4, 2026 | Dylan Flaute | Hope Collins |
| #37360 | Andre Miller Re-rent | closed | Yardi | May 2, 2026 | Dovetree Apartments | Hope Collins |
| #37355 | Unit 12206 Rent amount incorrect | closed | Yardi | May 1, 2026 | Legacy Estates at Frisco | Hope Collins |
| #37326 | Sawyer - Pet Charges | open | Yardi | May 1, 2026 | Erin McGoldrick | Hope Collins |
| #37284 | Outbound call to User+19373260864 | open | Helpdesk | May 1, 2026 | User+19373260864 | Hope Collins |
| #37275 | Outbound call to User+19373260864 | open | Helpdesk | May 1, 2026 | User+19373260864 | Hope Collins |
| #37273 | Inbound call from User+15135721133 | open | Helpdesk | May 1, 2026 | User+15135721133 | Hope Collins |
| #37270 | Outbound call to User+19373260864 | open | Helpdesk | May 1, 2026 | User+19373260864 | Hope Collins |
| #37267 | Inbound call from Quinn at Plymouth | open | Helpdesk | May 1, 2026 | Quinn at Plymouth | Hope Collins |
| #37208 | Inbound call from Yardi - Elizabeth Station | open | Helpdesk | Apr 30, 2026 | Elizabeth Station | Owen Bailey |
| #37205 | Inbound call from Yardi - User+19724336303 | open | Helpdesk | Apr 30, 2026 | User+19724336303 | Owen Bailey |
| #37204 | Inbound call from Yardi - User+15137253730 | open | Helpdesk | Apr 30, 2026 | User+15137253730 | Owen Bailey |
| #37203 | Inbound call from Yardi - The Villas at Wyndham Lakes | open | Helpdesk | Apr 30, 2026 | The Villas at Wyndham Lakes | Owen Bailey |
| #37184 | Inbound call from Yardi - User+19843450020 | open | Helpdesk | Apr 30, 2026 | User+19843450020 | Owen Bailey |
| #37181 | Inbound call from Yardi - User+14632510148 | open | Helpdesk | Apr 30, 2026 | User+14632510148 | Owen Bailey |
| #37175 | Roton - Move-in Date Unavailable | closed | Yardi | Apr 30, 2026 | Alexa Bridges | Owen Bailey |
| #37155 | Inbound call from Yardi - Elizabeth Station | open | Helpdesk | Apr 30, 2026 | Elizabeth Station | Owen Bailey |
| #37152 | Inbound call from Yardi - The Villas at Wyndham Lakes | open | Helpdesk | Apr 30, 2026 | The Villas at Wyndham Lakes | Owen Bailey |
| #37149 | Inbound call from Help Desk - User+19373503446 | open | Helpdesk | Apr 30, 2026 | User+19373503446 | Owen Bailey |
| #37134 | Assistance w/ Dialpad | closed | Helpdesk | Apr 30, 2026 | Brandon Cunningham | Owen Bailey |
| #37113 | Renewal Book - Changes Needed | closed | Yardi | Apr 29, 2026 | Jocelyn Blue | Collin McGraw |
| #37110 | Inbound call from Paddock at Eastpoint Sales | open | Helpdesk | Apr 29, 2026 | Paddock at Eastpoint Sales | Hope Collins |
| #37109 | Outbound call to User+19373260864 | open | Helpdesk | Apr 29, 2026 | User+19373260864 | Hope Collins |
| #37102 | Outbound call to User+19373260864 | open | Helpdesk | Apr 29, 2026 | User+19373260864 | Hope Collins |
| #37096 | Pet Addendum for 2 or more | closed | Yardi | Apr 29, 2026 | Ann Walker | Hope Collins |
| #37087 | Outbound call to User+19373260864 | open | Helpdesk | Apr 29, 2026 | User+19373260864 | Hope Collins |
| #37086 | Drex - RentCafe/Autopay | closed | Yardi | Apr 29, 2026 | Leo Murphy | Owen Bailey |
| #37084 | Outbound call to User+19373260864 | open | Helpdesk | Apr 29, 2026 | User+19373260864 | Hope Collins |
| #37078 | Outbound call to User+19373260864 | open | Helpdesk | Apr 29, 2026 | User+19373260864 | Hope Collins |
| #37067 | Inbound call from Excelsior & Grand Sales | open | Helpdesk | Apr 29, 2026 | Excelsior & Grand Sales | Hope Collins |
| #37058 | Outbound call to User+19373260864 | open | Helpdesk | Apr 29, 2026 | User+19373260864 | Hope Collins |
| #37043 | Inbound call from Help Desk - Estates at New Albany | closed | Helpdesk | Apr 29, 2026 | Estates at New Albany | Owen Bailey |
| #36987 | Inbound call from Help Desk - Greenway at Mallard Creek | closed | Helpdesk | Apr 28, 2026 | Greenway at Mallard Creek | Owen Bailey |
| #36984 | Inbound call from Help Desk - Aston Scottsdale | closed | Helpdesk | Apr 28, 2026 | Aston Scottsdale | Owen Bailey |
| #36977 | Missing Rent Charges | open | Yardi | Apr 28, 2026 | Caleb Burke | Caleb Burke |
| #36922 | Lease Issue for Resident | open | Yardi | Apr 28, 2026 | Dennis Robertson | Hope Collins |
| #36868 | Issues with applicants deposit accounting - Cypress at Stone oak | closed | Yardi | Apr 27, 2026 | Bekah Long | Hope Collins |
| #36838 | bays - recurring charge issues: 4-303 Diana Gilbert | closed | Yardi | Apr 27, 2026 | Bayside Arbors | Hope Collins |
| #36803 | Texas Surface Laptop Deployment | closed | Helpdesk | Apr 27, 2026 | Jocelyn Blue | Collin McGraw |
| #36733 | Inbound call from User+16124712361 | open | Helpdesk | Apr 24, 2026 | User+16124712361 | Hope Collins |
| #36730 | Outbound call to User+19373260864 | open | Helpdesk | Apr 24, 2026 | User+19373260864 | Hope Collins |
| #36729 | Outbound call to User+19373260864 | open | Helpdesk | Apr 24, 2026 | User+19373260864 | Hope Collins |
| #36725 | Outbound call to User+19373260864 | open | Helpdesk | Apr 24, 2026 | User+19373260864 | Hope Collins |
| #36724 | edis - leasing issues_rentcafe - Madeleine Sprik - Profile not found | closed | Yardi | Apr 24, 2026 | Edison Apartments Sales | Hope Collins |
| #36693 | Bayside Arbors : Lease issues in Yardi | closed | Yardi | Apr 24, 2026 | Debbie Harris | Hope Collins |
| #36672 | Jeff Cleary - Office Needs - Legacy Estates | open | Helpdesk | Apr 23, 2026 | Legacy Estates at Frisco | Owen Bailey |
| #36662 | Storage Unit 419-304-- | closed | Yardi | Apr 23, 2026 | The Everly at Historic Franklin Sales | Hope Collins |
| #36652 | Uploading ESA letter for 3201 | closed | Yardi | Apr 23, 2026 | Legacy Estates at Frisco | Hope Collins |
| #36577 | Dove - Camera Addition | open | Helpdesk | Apr 22, 2026 | Julie Hollenshead | Owen Bailey |
| #36497 | Vacancy days on units | closed | Yardi | Apr 21, 2026 | Debbie Harris | Ben Little |
| #36484 | Access to Yardi | open | Helpdesk | Apr 21, 2026 | Debbie Harris | Owen Bailey |
| #36394 | Eseohi Ehimiaghe - 2nd Apartment | closed | Yardi | Apr 21, 2026 | Ashley Matos | Hope Collins |
| #36278 | Outbound call to User+19373260864 | open | Helpdesk | Apr 18, 2026 | User+19373260864 | Hope Collins |
| #36277 | Outbound call to The Everly at Historic Franklin | open | Helpdesk | Apr 18, 2026 | The Everly at Historic Franklin | Hope Collins |
| #36239 | Mezzo - UDM Pro Max + 2 8TB HardDrives | open | Helpdesk | Apr 17, 2026 | Debbie Harris | Collin McGraw |
| #36236 | Boulevard - AV System Repair\Clean-up | open | Helpdesk | Apr 17, 2026 | Debbie Harris | Collin McGraw |
| #36191 | Free Rent | closed | Yardi | Apr 16, 2026 | Katie Powell | Hope Collins |
| #36124 | Transfers not Posting as Renewals- Greenway at Mallard Creek | closed | Yardi | Apr 16, 2026 | Greenway at Mallard Creek | Hope Collins |
| #36066 | Neon - TVs | open | Helpdesk | Apr 15, 2026 | Neon Burnsville | Owen Bailey |
| #36008 | eliz - charge correction/resident lifecycle: rent promotion didn't transfer to new unit - Abel Barnett 2441 | closed | Yardi | Apr 15, 2026 | Roxanne Bilsky | Hope Collins |
| #35995 | Bayside: Property Tech Issues (NVR, Guest WiFi, DoorKing) | hold | Helpdesk | Apr 15, 2026 | Debbie Harris | Collin McGraw |
| #35855 | Industrial Speaker issues at Sonterra Blue | hold | Helpdesk | Apr 13, 2026 | Jeff Cleary | Collin McGraw |
| #35800 | Excel - Check batch #2098 | open | Yardi | Apr 13, 2026 | Marie Almberg | Owen Bailey |
| #35781 | mccaul - UTP/Pricing Question/How-To: Remove and/or Change Renewal Target Rates | closed | Yardi | Apr 13, 2026 | Sal Gracia | Hope Collins |
| #35633 | Hamil - Custom Tables | closed | Yardi | Apr 9, 2026 | Lindsay Watts | Hope Collins |
| #35617 | Kassondra Bond- 2 Months Free Promotion Not Showing Up | closed | Yardi | Apr 8, 2026 | Alcove at Birkdale Village Sales | Hope Collins |
| #35609 | Inbound call from Yardi - Lofts at Lakeview | open | Yardi | Apr 8, 2026 | Kelsey Pearce | Owen Bailey |
| #35596 | Ever - Lease updates | closed | Yardi | Apr 8, 2026 | Chrissie Beard | Hope Collins |
| #35558 | Outbound call to User+19373260864 | open | Helpdesk | Apr 8, 2026 | User+19373260864 | Hope Collins |
| #35490 | Lease Date Correction Request – Unit 21-206 | closed | Yardi | Apr 7, 2026 | Bayside Arbors Sales | Hope Collins |
| #35358 | Boul - Not a Unexpected move out | open | Yardi | Apr 6, 2026 | Debbie Harris | Hope Collins |
| #35158 | cross_ever - performance - Messages Not Notifying - KNOWN TR | closed | Yardi | Apr 2, 2026 | The Everly at Historic Franklin Sales | Hope Collins |
| #35147 | Coil - Late fees | solved | Yardi | Apr 2, 2026 | Megan Stewart | Hope Collins |
| #35100 | Concessions vs. Promotions | closed | Yardi | Apr 2, 2026 | Ashley Matos | Ben Little |
| #35086 | Re: Resident Referrals Dovetree | closed | Yardi | Apr 1, 2026 | Faith Zennie | Hope Collins |
| #34943 | Unit 15208 Adela | closed | Yardi | Mar 31, 2026 | Legacy Estates at Frisco | Hope Collins |
| #34936 | lg - screening issue - Mark See & Mary See | closed | Yardi | Mar 31, 2026 | Traci Tysdal | Hope Collins |
| #34902 | Inbound call from Yardi - Estates at New Albany | open | Helpdesk | Mar 31, 2026 | Estates at New Albany | Hope Collins |
| #34898 | Outbound call to User+19373260864 | open | Helpdesk | Mar 31, 2026 | User+19373260864 | Hope Collins |
| #34882 | LG - Applicant for 11101 | closed | Yardi | Mar 31, 2026 | Traci Tysdal | Hope Collins |
| #34875 | Outbound call to User+12175773369 | open | Helpdesk | Mar 31, 2026 | User+12175773369 | Hope Collins |
| #34759 | Dove - Non-approved applicants/Roommates | closed | Yardi | Mar 30, 2026 | Julie Hollenshead | Hope Collins |
| #34717 | Fee missing from renewal lease - Unit 13203 | closed | Yardi | Mar 28, 2026 | Legacy Estates at Frisco | Hope Collins |
| #34709 | Re: Brad - Interface: Parcel Pending - Resident Info Issues | closed | Yardi | Mar 28, 2026 | Bradford Sales | Hope Collins |
| #34704 | Month To Month Leases - City Walk | open | Yardi | Mar 27, 2026 | City Walk at Woodbury | Hope Collins |
| #34682 | Appro - RentCafe Account | open | Yardi | Mar 27, 2026 | Nicholas Andersen | Hope Collins |
| #34650 | Re: Brad - Interface: Parcel Pending - Resident Info Issues | closed | Yardi | Mar 27, 2026 | Bradford Sales | Hope Collins |
| #34576 | edis - stat sheet - agent name attribution - Ryan Townsend | closed | Yardi | Mar 26, 2026 | Edison Apartments Sales | Hope Collins |
| #34575 | edis - stat sheet - agent attribution - Santos Sandoval #1225 | closed | Yardi | Mar 26, 2026 | Edison Apartments Sales | Hope Collins |
| #34571 | Yardi Issue at Alcove | closed | Yardi | Mar 26, 2026 | Courtney Dies | Hope Collins |
| #34391 | Coil - Communications Delay | open | Yardi | Mar 25, 2026 | Megan Stewart | Ross Johnson |
| #34271 | Assistance Needed: Reversing Lease Renewal After Term Start – CRM IQ/Voyager | open | Yardi | Mar 24, 2026 | Hope Collins | Hope Collins |
| #34254 | Brad - Butterfly Install | open | Helpdesk | Mar 24, 2026 | Michelle Murphy | Collin McGraw |
| #34140 | mezz - stat sheet - agent attribution not populating | closed | Yardi | Mar 23, 2026 | Mezzo of Tampa Palms Sales | Hope Collins |
| #34121 | Floor Plan Merge | closed | Yardi | Mar 21, 2026 | Mezzo of Tampa Palms | Hope Collins |
| #34112 | mezz - question/stat sheet clarification - duplicate prospect procedure | closed | Yardi | Mar 21, 2026 | Mezzo of Tampa Palms Sales | Hope Collins |
| #34108 | mezz - stat sheet - 120-day book revisions | closed | Yardi | Mar 21, 2026 | Mezzo of Tampa Palms Sales | Hope Collins |
| #33924 | Cityw - Text notifications | closed | Yardi | Mar 18, 2026 | Kim Frelich (Zavala) | Ross Johnson |
| #33873 | cypres - leasing issues - issues with applicant statuses displaying incorrectly | closed | Yardi | Mar 18, 2026 | Cypress at Stone Oak | Hope Collins |
| #33833 | lg - leasing issues - Unit 28105: unable to apply Promo Code | closed | Yardi | Mar 17, 2026 | Legacy Estates at Frisco | Hope Collins |
| #33745 | mccaul - stat/performance issue - Close under incorrect agent known solve unsuccessful | closed | Yardi | Mar 16, 2026 | McCauly Crossing | Hope Collins |
| #33683 | aston - unit transfer/leasing issues question - 1035 new move in lease | open | Yardi | Mar 16, 2026 | Jamie Figueroa | Hope Collins |
| #33572 | Green - Promo Codes | closed | Yardi | Mar 13, 2026 | Tara Watson | Hope Collins |
| #33481 | somer - leasing issues - Prospects applying date not available | closed | Yardi | Mar 13, 2026 | Somerset at Deerfield Sales | Hope Collins |
| #33442 | Appro - RentCafe Links | open | Yardi | Mar 13, 2026 | Nicholas Andersen | Hope Collins |
| #33405 | Issues applying Promo Code @ Greenway | closed | Yardi | Mar 12, 2026 | Greenway at Mallard Creek | Hope Collins |
| #33397 | excel - Employee Housing - Kim Frelich (moving properties) | closed | Yardi | Mar 12, 2026 | Excelsior & Grand | Hope Collins |
| #33312 | Hunter - Screening results | closed | Yardi | Mar 11, 2026 | Dawson Walker | Hope Collins |
| #33276 | Somer - Late Fees | closed | Yardi | Mar 11, 2026 | Tiffany Montoya | Hope Collins |
| #32994 | Re: Case # 17950015 (Connor Group - Service request not being sent by Yardi to AppWork in exports for 5 hours) | open | Yardi | Mar 9, 2026 | Astrasberg | Hope Collins |
| #32797 | Hamil - Dumpster Camera Request | open | Helpdesk | Mar 5, 2026 | Lindsay Watts | Collin McGraw |
| #32706 | LG - DQ Reporting Inaccurate | closed | Yardi | Mar 4, 2026 | Legacy Estates at Frisco | Hope Collins |
| #32654 | Fw: Addison, your Quinn at Plymouth application is not complete | open | Yardi | Mar 4, 2026 | Amanda Barnes | Hope Collins |
| #32642 | Padd - Employee Housing - Matt Brewer | hold | Yardi | Mar 4, 2026 | Kim Whitesell | Hope Collins |
| #32556 | Somer - Screening - Multiple rows found error (p0080389) | closed | Yardi | Mar 3, 2026 | Tiffany Montoya | Hope Collins |
| #32518 | Investor Department: Zendesk and Juniper Square Integration | open | Helpdesk | Mar 3, 2026 | Donna DeSena | Dustin Tritle |
| #32280 | Lg - Leasing Lifecycle: Unit 12204 - Can't Approve, but showing accepted in screening | closed | Yardi | Feb 28, 2026 | Legacy Estates at Frisco | Hope Collins |
| #32279 | 414-207 Remove Storage Units -- | closed | Yardi | Feb 28, 2026 | The Everly at Historic Franklin | Hope Collins |
| #32234 | Lofts - Applicant | closed | Yardi | Feb 27, 2026 | Lofts at Lakeview | Hope Collins |
| #32048 | LG - Unit 22203 | closed | Yardi | Feb 26, 2026 | Legacy Estates at Frisco | Hope Collins |
| #32046 | LG - 18206 or 13206 to 2101 | closed | Yardi | Feb 25, 2026 | Traci Tysdal | Hope Collins |
| #32034 | Re: Access Permission: 1660 Peachtree x Verizon | open | Helpdesk | Feb 25, 2026 | Eric Wright | Owen Bailey |
| #31607 | Short Term - Unit #22027 | hold | Yardi | Feb 20, 2026 | Bradford Sales | Hope Collins |
| #31598 | ESTAT - Applicant owing apartment community showing "Accepted" | open | Yardi | Feb 20, 2026 | Zachary Hershey | Hope Collins |
| #31582 | Outlook - Duplicated roommates during transfer | closed | Yardi | Feb 20, 2026 | Haley Wickstrom | Hope Collins |
| #31403 | car | closed | Yardi | Feb 19, 2026 | Amanda Barnes | Hope Collins |
| #31402 | Jason Flecher | closed | Yardi | Feb 19, 2026 | Amanda Barnes | Hope Collins |
| #31368 | Edison - Cameras Quote | open | Helpdesk | Feb 18, 2026 | Shane Tomlin | Owen Bailey |
| #31324 | Arbor - AI Chat | open | Yardi | Feb 18, 2026 | Amy Hoffard | Hope Collins |
| #31284 | Aston - Appwork delay | hold | Yardi | Feb 18, 2026 | Jamie Figueroa | Owen Bailey |
| #31049 | Excel - Application Acknowledgement form - error | open | Yardi | Feb 15, 2026 | Marie Almberg | Hope Collins |
| #31000 | Fw: Accidental Move Out | closed | Yardi | Feb 13, 2026 | Bekah Long | Hope Collins |
| #30993 | Move In Date Error at Trinity Commons Unit 615 | closed | Yardi | Feb 13, 2026 | Marlayna Kroma | Hope Collins |
| #30886 | Doma: Duplicate | open | Yardi | Feb 12, 2026 | Alicia Peter | Hope Collins |
| #30857 | Villas - 6 month best value appearing prospect facing | closed | Yardi | Feb 12, 2026 | Mario Gonzales | Ross Johnson |
| #30830 | Somer - Campaign | closed | Yardi | Feb 11, 2026 | Somerset at Deerfield Sales | Ross Johnson |
| #30810 | Carmel | "Move-in date not available" - Future Yardi Availability | open | Helpdesk | Feb 11, 2026 | Carmel Center | Hope Collins |
| #30697 | Late Fees | closed | Yardi | Feb 10, 2026 | Elizabeth Station | Hope Collins |
| #30696 | Check not scanning | closed | Yardi | Feb 10, 2026 | Somerset at Deerfield | Hope Collins |
| #30675 | Roton - California laws- sending credit report and opting into rental reporting on credit | open | Yardi | Feb 10, 2026 | Alexa Bridges | Hope Collins |
| #30646 | Bayside Arbors : Yardi correction items still showing on DQ | closed | Yardi | Feb 10, 2026 | Bayside Arbors | Hope Collins |
| #30589 | Application Approval - City Walk - 433W | closed | Yardi | Feb 10, 2026 | City Walk at Woodbury Sales | Hope Collins |
| #30359 | Apartment 724 - Profancik/Marquez | open | Yardi | Feb 7, 2026 | Leo Murphy | Hope Collins |
| #30339 | Green - Screening Error | closed | Yardi | Feb 6, 2026 | Karini Santana | Hope Collins |
| #30311 | SmartRent | open | Yardi | Feb 6, 2026 | Neon Burnsville | Hope Collins |
| #30139 | Ever - Pet Rent Options | closed | Yardi | Feb 4, 2026 | Chrissie Beard | Hope Collins |
| #30124 | Resident is unable to log into rent cafe | closed | Yardi | Feb 4, 2026 | Somerset at Deerfield | Hope Collins |
| #30117 | Bayside Arbors : 5-304 Charles Bowers Rent Not Posted | hold | Yardi | Feb 4, 2026 | Bayside Arbors | Hope Collins |
| #30056 | Somerset at Deerfield - Mukund Kansara | open | Yardi | Feb 4, 2026 | Somerset at Deerfield Sales | Hope Collins |
| #30020 | Brandon Sufronko 624 | hold | Yardi | Feb 4, 2026 | Arbors of Anderson | Hope Collins |
| #29999 | Ledger Not Populating | closed | Yardi | Feb 3, 2026 | Cypress at Stone Oak | Hope Collins |
| #29976 | Resident Transfer - Cannot see previous unit to pay | open | Yardi | Feb 3, 2026 | Approach at Summit Park | Hope Collins |
| #29681 | CE - Resident Cannot Access RentCafe | hold | Yardi | Jan 31, 2026 | Carmel Center | Hope Collins |
| #29593 | Waived App/Admin | closed | Yardi | Jan 30, 2026 | Somerset at Deerfield | Hope Collins |
| #29589 | BLVD non residents removed | open | Yardi | Jan 30, 2026 | Debbie Harris | Hope Collins |
| #28809 | Alex Brassfield 401-303 | closed | Yardi | Jan 21, 2026 | The Everly at Historic Franklin | Hope Collins |
| #28741 | Custom Tables in Yardi - WD | closed | Yardi | Jan 20, 2026 | Cross Creek at Murfreesboro Sales | Hope Collins |
| #28492 | 18 TVs | open | Helpdesk | Jan 17, 2026 | Legacy Estates at Frisco | Owen Bailey |
| #28088 | Re: Bayside Arbors : 5-105- Chambers/Mosquera | closed | Yardi | Jan 14, 2026 | Bayside Arbors | Hope Collins |
| #27995 | Yardi Pricing Error | closed | Yardi | Jan 13, 2026 | Katie Powell | Hope Collins |
| #27373 | pre lease deposit mn | closed | Yardi | Jan 8, 2026 | Amanda Barnes | Hope Collins |
| #27319 | OL - Apartments.com confirmation times | closed | Yardi | Jan 8, 2026 | Greta Biesel | Ross Johnson |
| #27138 | Ryan Guy is in the system for a year lease but is showing MTM on lease exp report | hold | Yardi | Jan 7, 2026 | Alcove at Birkdale Village | Hope Collins |
| #26995 | GN-RentCafe App | closed | Yardi | Jan 6, 2026 | Karini Santana | Hope Collins |
| #26747 | Club House Rental - City Walk | closed | Yardi | Jan 5, 2026 | Shaun Petrovich | Hope Collins |
| #26021 | New Yardi Case for Review - ETL Import Issue with First Contact Date (Case #17635562) | hold | Yardi | Dec 27, 2025 | Hope Collins | Hope Collins |
| #25996 | Debit Card Charge | closed | Yardi | Dec 26, 2025 | Alas Over Lowry | Hope Collins |
| #25715 | Nancy Smith | closed | Yardi | Dec 22, 2025 | Cecily Bronson | Hope Collins |
| #25693 | NC - APP Acknowledgement | closed | Yardi | Dec 22, 2025 | Michelle Murphy | Hope Collins |
| #25511 | Steven Escudero and Listaille Escudero | closed | Yardi | Dec 19, 2025 | Mario Gonzales | Hope Collins |
| #25138 | Inbound call from Yardi - Excelsior & Grand Sales | closed | Yardi | Dec 17, 2025 | Excelsior & Grand Sales | Hope Collins |
| #24156 | Automated approval | open | Yardi | Dec 10, 2025 | Aston Scottsdale | Hope Collins |
| #24126 | Lease copy needed for resident with correct address | closed | Yardi | Dec 9, 2025 | Holly Vickroy | Hope Collins |
| #23767 | Fwd: Payment applying to rent December not last months other income | hold | Helpdesk | Dec 6, 2025 | City Walk at Woodbury | Hope Collins |
| #23523 | Improvement: User notifications for Quarantined Messages | open | Helpdesk | Dec 4, 2025 | Alex Klein | Owen Bailey |
| #23513 | Partial Payments | closed | Yardi | Dec 4, 2025 | Marie Almberg | Hope Collins |
| #23179 | Merging Accounts | closed | Yardi | Dec 3, 2025 | Bryn Pursey | Hope Collins |
| #23069 | Merged Contact Issue | closed | Yardi | Dec 2, 2025 | Bryn Pursey | Hope Collins |
| #22970 | Unit 16205 | closed | Yardi | Dec 1, 2025 | Traci Tysdal | Hope Collins |
| #22917 | Rent Question | closed | Yardi | Dec 1, 2025 | Kim Frelich (Zavala) | Hope Collins |
| #22440 | Kristie Ortiz | closed | Yardi | Nov 26, 2025 | Dovetree Apartments Sales | Owen Bailey |
| #22244 | Lofts at Lakeview- Lease Updates | open | Yardi | Nov 25, 2025 | Lofts at Lakeview | Hope Collins |
| #22176 | EG Lease | closed | Yardi | Nov 25, 2025 | Marie Almberg | Hope Collins |
| #21944 | Lease - Incorrect parking charge | closed | Yardi | Nov 24, 2025 | Marie Almberg | Hope Collins |
| #21737 | Prelease deposit credits instead of charges for move in charges | hold | Yardi | Nov 21, 2025 | Alexa Bridges | Hope Collins |
| #21607 | Jolie Stankus | closed | Yardi | Nov 20, 2025 | Hunters Chase Sales | Hope Collins |
| #21419 | CW - Applicant Status | open | Yardi | Nov 18, 2025 | Tanja Carter | Hope Collins |
| #21033 | CR - Gates | hold | Helpdesk | Nov 14, 2025 | Chrissie Beard | Owen Bailey |
| #19178 | Pet Rent | closed | Yardi | Oct 30, 2025 | Julie Hollenshead | Hope Collins |
| #18748 | Resident in the wrong unit | closed | Yardi | Oct 27, 2025 | Katie Powell | Hope Collins |
| #18622 | Re: Stat sheet | hold | Yardi | Oct 25, 2025 | Dennis Robertson | Hope Collins |
| #18029 | 3 Residents W/Expired Leases From 2+ Years Ago Not Showing Month to Month | closed | Yardi | Oct 20, 2025 | Traci Tysdal | Hope Collins |
| #17151 | Credit Underwriting | Ongoing Error Messages | hold | Yardi | Oct 10, 2025 | Hope Collins | Hope Collins |
| #16756 | Fw: Madison Hinde | closed | Yardi | Oct 7, 2025 | Traci Tysdal | Hope Collins |
| #12085 | AA - Spectrum wiring cleanup | open | Helpdesk | Sep 9, 2025 | Amy Hoffard | Owen Bailey |