The Connor Group · TechOps

August 1, 2026 – August 31, 2026

Backlog and trend

Open ticket trend

Open at start of month, last 6 months, ending with today's live count

0 250 500 750 1000 Mar367 Apr454 May516 Jun780 Jul801 Aug497 Now317
497 Open at start of period
317 Open now
104 This period 213 Previous periods

Period activity

681 Created in period
867 Total solved
577 This period 290 Previous periods

Key metrics

98% Survey score

By agent

Agent Open at start of period Open now Created in period Created & solved in period Survey score
Collin McGraw 67 43 290 266 100%
Owen Bailey 126 86 221 199 92%
Ben Little 51 6 72 67 100%
Hope Collins 232 155 50 18 100%
Eric Wright 0 0 4 4 —
Dustin Tritle 2 2 2 2 —